L1,L2 and L3 support
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Abi
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L1,L2 and L3 support
Help desk services, IT Help Desk, Organizations
What is the meaning of L1,L2 and L3 support? What is the difference in the expertise and effort needed? Asking the same for a general understanding
ASKED: Sep 29 2009  6:26 AM GMT
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Anilkuppa
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A:
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 There are 3 to 4 tiers / levels of support offered by Support Teams. 
 
 Each level having more experience and education in the field of support than its previous level. Some Technical units/organizations/departments have less tiers, but generally there are four. (The L would be for Level.) It could generally apply to any form of technical support.

Also see http://www.linkedin.com/answers/technology/software-development/TCH_SFT/232837-23417380?browseCategory=
Last Answered: Sep 29 2009  8:05 AM GMT by Anilkuppa   60 pts.
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