L1,L2 and L3 support

5 pts.
Tags:
Help desk services
IT Help Desk
Organizations
What is the meaning of L1, L2 and L3 support? What is the difference in the expertise and effort needed? I'm asking for a general understanding.

Answer Wiki

Thanks. We'll let you know when a new response is added.

There are 3 to 4 tiers / levels of support offered by Support Teams.

Each level having more experience and education in the field of support than its previous level. Some Technical units/organizations/departments have less tiers, but generally there are four. (The L would be for Level.) It could generally apply to any form of technical support.

They are different levels of support provided by companies (Generally technical). Each level is skilled in their job and it increases as you move a level up. Each level having more experience and education. It could generally apply to any form of technical support.

Usually they all are Service Levels

L1 : Product Demo Basic troubleshooting
L2 : Technical Problem
L3 : Major problem

and so on…

Discuss This Question:  

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following