Keyboard shortcut?

420 pts.
Tags:
Dual monitors
lenovo
Microsoft Windows XP
Office 2003
We purchased 4 Lenovo machines, 2 different models (M9482-X02 and 7359-AFU). All machines are set up the same.  WinXP Pro SP3, MS Office 03 and dual monitors.  When the users of machines X02 try to enter the @ symbol in a doc, email or any window, it will send it to the second screen.  The users of the AFU machines have the same issue except that it happens when they hit the 1 key but when they hit the 3 key it sends the window back.  It doesn't always happen and it will stop doing it on its own or will stop when the computer is restarted.  Is this some sort of keyboard shortcut that they are activately accidently? Thank you.

Software/Hardware used:
Lenovo Desktop, Dual Monitors, Windows XP Pro, MS Office 2003

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Have you checked to see if you are using Lenovo keyboard drivers or the generic Windows ones? Have you checked under Control Panel/Keyboards for “Standard 101/102 or Microsoft natural keyboard”? If not, are these “enhanced/advanced” keyboards? Do you have any hotkey software installed (this might be in the Lenovo setups, too)?

Discuss This Question: 3  Replies

 
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  • XENOPHON22
    The only thing I can think of is that the keyboards are not communicating with the tower well. Have you tried switching these out for another brand? Have you tried updating the drivers for these? If you just installed them, the computer may have come with a disk of these. I will tell you that it is mighty confusing. Respond back with your thoughts. Good luck.
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  • carlosdl
    I would suspect of the video drivers. I have seen similar situations with multi-monitor machines in the past, and most of the times it was due to outdated video drivers, and/or the video card configuration.
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  • Littlejuanito7
    After reading about the possible video drivers being the issue, made me wonder if the device we use to view the two monitors may be the issue. We are using a SIIG USB 2.0 to VGA connection. I will remove and test with another dual monitor video card we have. Will post results. Thanks guys.
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