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Vivek27
5 pts.
 Kaspersky Internet security 2012 update issue
Anitvirus update issue, Antivirus software, Kaspersky, Kaspersky Antivirus
I am having update issues in Kaspersky internet security 2012. My update starts and it quickly reaches to 15%, download size=142kb but then it stops at 15% for half an hour and finally the messages arrives that network connection has timed out. This is only happening with Kaspersky product. My Internet connection is working absolutely fine. Other downloads are done properly. I am using Virgin vFlash wireless connection device for internet. I bought my product from Nehru Place New Delhi, India on September 3, 2011.

Software/Hardware used:
OS- windows vista
ASKED: September 5, 2011  1:12 AM
UPDATED: April 19, 2013  7:13 PM
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Answer Wiki:
In your case, there might be some problems with the security of Kaspersky antivirus software program in accessing your computer Internet connection. There might be a firewall set to block the connection of Kaspersky to your computer, try to add it to the exception of your firewall settings and try if it will work.
Last Wiki Answer Submitted:  April 19, 2013  7:13 pm  by  Michael Tidmarsh   14,060 pts.
All Answer Wiki Contributors:  Michael Tidmarsh   14,060 pts. , Markempee   2,130 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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how about trying to use a LAN to update your antivirus?

jinteik
 15,620 pts.
 

Yeah I would have to agree with Jinteik..
Kaspersky have quite a big massive Download updates and I havent come across
problems updating via LAN…

It seems as though the update is too big for your WIRELESS..(depending what speed it holds)
try LAN, see whats the difference..

Rakei
 3,260 pts.
 

When I used Kaspersky a few years ago (using Vipre now at a new job now so have not used it in a while) but they had outstanding support, and rarely did I need to go beyond the online chat to ge the issue resolved.

DAXQ
 160 pts.
 

Am having the same issue here in the UK. Exact same stopping point too! Have checked firewall and is the Kaspersky firewall which is switched on. Cannot change this over to windows firewall. Also, quite a windows type user so help has to be simple! Whilst it says I have an active internet connection, neither IE nor Firefox will connect to ANY website either. Am using friend’s laptop to even find this discussion! Please help!

Woodgraeme76
 10 pts.
 

Jinteik advise is good, at least u can try and see the results, by the way u can also try to ping the Kaspersky site (50.58.197.30) with -t option and see whether there is any time out. also note the ttl and ms.

Subhendu Sen
 22,125 pts.
 

Same problem at 15% in the UK. Disabled firewall and update is now at 55% after about 5 mins. I don’t have time to check the firewall issues now but at least it’s updating :)

Lutonant
 10 pts.
 

I am having update issues in kaspersky internet security 2012. My update starts and it quickly reaches to 15%, download size=142kb but then it stops at 15% for half an hour and finally the messages arrives that network connection has timed out. This is ONLY happening with kaspersky product My internet connection is working absolutely fine. Other downloads are done properly. I am using TATA DOCOMO 3G wireless connection device for internet. I bought my product fromSoftware/Hardware used : OS WINDOWS 7

aaaaabbbbbcccccdddddeeeeefffff
 20 pts.
 

Maybe you should try to re-install software, it might have some corrupted data,or you can change Kaspersky download server to your local, it might help. 

Pop59
 260 pts.