The non-profit organization I work for is growing from a small to a mid-sized population and we are dispersed throughout the nation. They have recently been discussing a possible progression to VOIP but admit that they are reluctant to change anything without solid reasoning.
It is doubtful that we would have the time, money, or personnel to implement an in-house, universal communications option. I also understand that a hosted service could provide not only the equipment, but solutions to many problems that an in-house option would have.
Our IT department is already very thin with little prospect of increasing soon. The management at the corporate location and the stores are not technologically proficient.
Given that the cost savings of a switch from our POTS to a UC VOIP option was arguably nothing, what real benefits exist that would outweigh a lot of training for IT personnel and being called in to set up every videoconference held?
Software/Hardware used: Windows Server 2003, Windows XP, Windows 7