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Wrobinson | Mar 17 2008 10:20AM GMT
You need to figure out what your interests are and focus on developing in those areas. This will help you determine what, if any certifications to pursue. In the meantime, experience is key. Look for new challenges and experiences — be it with your present company or elsewhere. There is no real track per se of how to get from point A to point B. Your next step from the help desk does not have to be a NOC. You can move on to LAN administration (different from network administration) and client side support, system administration and so on; however, don’t expect to go from working on the help desk to a mid-level or senior anything, despite which path you choose. Try not to focus on money at the moment because it can cloud your vision. Make sure that you are doing something that you enjoy and have passion about and the money will follow.