ITIL
ITIL
Can someone give me an over all understanding of ITIL, how, where, when and why it is used by some companies. A brief example would be helpful to help me in my understanding of it. Thanks! Question
ITIL
Can someone give me an over all understanding of ITIL, how, where, when and why it is used by some companies. A brief example would be helpful to help me in my understanding of it. Thanks! 
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The ITIL is a set of guidelines and best practices on how to run your IT department. Here is a full background listing in wikipedia:
http://en.wikipedia.org/wiki/ITIL_v3
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