ITIL stands for Information Technology Infrastructure Library and is a framework for service management. There are multiple layers of training/certification, the first of which is ITIL Foundation. ITIL Foundation is a two and a three day course that culminates with a 40 question multiple choice exam on what is now the five areas of service management, based on ITIL v3: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. You can find out more at the <a href="http://www.itil-officialsite.com/home/home.asp">Official ITIL Web Site</a>. Fees for training may vary among providers, so your best bet is to canvas your region for this information. The entry-level training/certification, ITIL Foundation will fit the needs of most people in IT, unless you are directly involved in service management. It will provide you with a basic understanding of the service lifecycle. The main advantage of this, as well as other frameworks and methodologies is that they give you a window into and get you thinking about the different interactions required to maximize the potential for successful service/project delivery within IT. ITIL is the preferred framework of processes for managing the operational/production/delivery side of IT, as distinct from the development/solutions side.

ITIL stands for Information Technology Infrastructure Library and is a framework for service management. There are multiple layers of training/certification, the first of which is ITIL Foundation. ITIL Foundation is a two and a three day course that culminates with a 40 question multiple choice exam on what is now the five areas of service management, based on ITIL v3: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. You can find out more at the <a href="http://www.itil-officialsite.com/home/home.asp">Official ITIL Web Site</a>. Fees for training may vary among providers, so your best bet is to canvas your region for this information. The entry-level training/certification, ITIL Foundation will fit the needs of most people in IT, unless you are directly involved in service management. It will provide you with a basic understanding of the service lifecycle. The main advantage of this, as well as other frameworks and methodologies is that they give you a window into and get you thinking about the different interactions required to maximize the potential for successful service/project delivery within IT. ITIL is the preferred framework of processes for managing the operational/production/delivery side of IT, as distinct from the development/solutions side.