We have wasted 20 hours proving to another IT company that the issues are in their firewall. They will not let us even see what they are doing...quoting SOX as the reason. We have finally told the customer that unless we can not see their configuration, they will need to purchase another internet connection and router for us to complete what we are contracted to do.
Is SOX really the issue here? If so, what do you suggest. There has to be a way to do this. We are insured and bonded for what we do. Isn't there something we can sign? Logic dicates that there has to be some way to do your job?