Is there any way in which an internet explorer 8 update could cause a computer to crash?

5 pts.
Tags:
BIOS settings
Hard drive failure
Internet Explorer 8
Windows XP
Windows XP administration
Hello,      I had assumed that it is extremely unlikely that updating windows explorer would cause a computer to crash, however my girlfriend's mother believes that this is what caused her computer to fail to boot. I am guessing a boot.ini problem or hard drive failure since the BIOS menus are showing up and functional, however I don't think she will believe me until she gets an answer from a forum of professionals. Has anyone here heard of such a thing, or outline an instance in which this could conceivably be the case? Thanks, Dave

Software/Hardware used:
Microsoft XP sp2

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It is not likely, but there is always the possibility that an update could cause a problem. That is why most organizations test patches before rolling them out to the general population.

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  • carlosdl
    I agree with Mshen. It is not likely, but it is also not impossible. Knowing how the machine fails to boot could help determining if it is a hardware or software problem. Also if you could boot into safe mode, you could check the event logs to see if there is something important there.
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  • Chippy088
    I am in the middle of changing a hard drive, which coincidentallly failed while installing to IE8. (I had to install it, as MS do not like you using 3rd party browsers on their help sites.) I say coincidentally, because that is what it was. After hours of using diagnostic tools to check/recover partitions, etc. I had to accept that it was my HD at fault. It had partially failed, and I have no idea why. I have since installed a SATA HD and use the IDE as a archive drive. The IDE might fail again, perhaps totally, so everything is backed up on dvd roms. You can not rule out a hardware fault. I suggest using a portable OS and try to see the data on the HD, and save what you can. I would be interested to hear if anyone else has recovered from this situation successfully.
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  • Chippy088
    Correction to my last entry. The hard drive has now completely failed. I subjected it to more store and retrieve calls and it finally succumbed. (I wanted to test a theory.) But as I was only using it as an archiving disc, no harm done as this is on my own personal system. So, I think you should seriously consider the option of hd replacement. Or at least a full backup.
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