Is there a free ready to use customer support software along with community collaboration?

5 pts.
Tags:
Community collaboration
CRM
Customer support software
I am, head of the IT department of a non-profit organization with around 75 employees. Our services are growing rapidly and we are in need of a customer support software which would not need customization to suit our needs. The reason being we don't wish to hire analysts or buy servers. As we are in the non profit industry, preferable would be free software. Any suggestion?
ASKED: February 13, 2008  9:27 AM
UPDATED: December 23, 2011  3:15 AM

Answer Wiki

Thanks. We'll let you know when a new response is added.

With a quick Google search I was able to find a couple of things which might meet your requirements.

Trouble Ticket Express – http://www.troubleticketexpress.com/
QuickIntranet – http://www.quickintranet.com/
Audit My Pc – http://www.auditmypc.com/help-desk-software.asp
Universal FAQ Manager – http://www.universalfaqmanager.com/

For all of these you will need some sort of computer to act as the server for the system.

Discuss This Question: 2  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • laurenhoyt
    Hi Eva, Feel free to visit the Ask the Expert section on SearchCRM.com to get free advice from our experts. Paul Greenberg, our expert on evaluating CRM software, might have some suggestions for customer support software if you can provide him with a list of your business requirements. If you are looking for customer services best practices, our site has a number of other resources, including a tip series on customer service excellence, a comprehensive learning guide for call center managers, and a topic section devoted to using call center or customer service software. Let me know if there is anything else you are looking for and I will try to get it. Best, Lauren Editor, SearchCRM.com
    115 pointsBadges:
    report
  • Buddyfarr
    Eva, It probably will be hard to find any CRM that will not require any customization at all. but, some of them should be easy enough to customize that someone in-house can do it for you instead of hiring out. Is this going to be used internally, (as in the "customers" are your internal departments), or externally where your customers are actual customers of the business?
    6,850 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following