Is there a way to move from a digital PRI to an analog punch down?
I currently have a digital PRI (Nortel BCM450) and my old hardware recording devices no longer work as they require the analog punchdown block. Or I could look at a way to digitally record the data streams from all 30 lines into a software based recording system if anyone knows of a solution?
Software/Hardware used:
currently nothing... had a Dictaphone hardware device recording analog streams
Software/Hardware used:
currently nothing... had a Dictaphone hardware device recording analog streams
ASKED:
November 3, 2010 7:13 PM
UPDATED:
November 26, 2010 12:46 AM
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Answer Wiki:
The Nortel (now Avaya) BCM450 supports call recording internally, as long as you are running version 5.0 software.
You will need at least one seat (license) of a "Professional Call Recording" keycode before you can set it up.
Once you have that you can either:
- record a call manually, or
- record calls automatically that match certain criteria (i.e. all inbound calls, just one line, certain times of day . . .)
This is explained on page 157 of the current BCM450 5.0 manual.
Find it at: <a href="http://support.avaya.com/selfservice/microsites/searchEntry.do">http://support.avaya.com</a> and search for 5.0 Professional Call Reporting.
Third party options are available too. Try these links:
<a href="http://www.algosolutions.com/products/call-recording-systems.html">http://www.algosolutions.com/products/call-recording-systems.html</a>
or<a href="http://www.telecorpproducts.com/call_recording.html">
http://www.telecorpproducts.com/call_recording.html</a>
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