If the images,videos and other things are still accessible on a working phone then you should back them up immediately. Then you can load them to the new phone. If they only exist on the broken phone you most likely are out of luck unfortunately. I have seen this time and time again. So many people have their whole lives in their phone. With no back ups. A while back I was at the hospital and I heard a nurse saying she lost everything, Pictures of her new baby all the way through his first birthday were gone because she had not backed them up.