Q:
Is Gartner right about their 5 CRM technology trends?
Customer Relationship Management, Open IT Forum, Unified Communications, CRM, Cloud computing, Gartner 
Recently, Gartner outlined 5 trends changing CRM architectures:- Cloud Computing
- Business intelligence and CRM
- The shift from operational CRM to social CRM
- Web-oriented architecture and its effect on CRM systems
- Unified communications
While most of this makes sense in theory, I'm wondering if all these factors are actually being felt in budgets and real-life deployments. Any other trends you'd add in there, or take out?
ASKED:
Sep 16 2009 2:48 PM GMT
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