Recently, Gartner outlined 5 trends changing CRM architectures
- Cloud Computing
- Business intelligence and CRM
- The shift from operational CRM to social CRM
- Web-oriented architecture and its effect on CRM systems
- Unified communications
While most of this makes sense in theory, I'm wondering if all these factors are actually being felt in budgets and real-life deployments. Any other trends you'd add in there, or take out?
September 16, 2009 2:48 PM