Is a fixed IP address required to remotely receive emails from OWA?

35 pts.
Tags:
Exchange 2007
IP address
IP addressing
Outlook
Outlook 2002
Outlook 2007
OWA
Remote email access
Our office is having issues retrieving emails remotely using OWA. Our office had MS Exchange Server 2007 installed several months ago and we were able to access our emails remotely with OWA without issue until recently. The IT company that sold and installed the server is saying that we require a fixed IP address from our ISP to prevent this from happening again. Is this correct or are there settings in MS exchange server to identify the public IP address?

Software/Hardware used:
MS exchange server 2007, Outlook 2007, Outlook 2002

Answer Wiki

Thanks. We'll let you know when a new response is added.

DNS maps to an IP address. You use names which in your browser to get to destination hosts/services. There is a service called <a href=”http://www.dyndns.com/”>DynDNS</a> which can work with dynamic IP addresses. Otherwise the IT company is right that you need a static IP address for DNS to work properly.

You can ask the remote users to use https://ip address/owa instead of http://domain name /owa

Discuss This Question: 3  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Labnuke99
    If the IP address is dynamic then using the IP address to reach the OWA host is not a reasonable solution.
    32,960 pointsBadges:
    report
  • Dwiebesick
    To add more to Labnuke99 comments, not only is it not reasonable, but there are organizations that will black list your exchange for being on a dymanic IP. You need to ensure that you have your DNS, rDNS, (maybe SPF) records are correct. Remote access is only one part of your email enviroment that needs to be correct. And using dynamic IP is not the way to run your business email solution.
    2,235 pointsBadges:
    report
  • MakeItSimple
    [...] Is a fixed IP address required to remotely receive emails from OWA? [...]
    0 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following