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Dessi
15 pts.
 Internet connection
Internet connection, ISP, Network connectivity
Hi there, I am unable to connect to the internet. I have a service provider who guarantee me that from their side all is in order. When I try and get on I only get a local connection. When I do ipconfig I do not have a gateway number. Does anyone know why this is happening and how I can resolve it? Your input would be greatly appreciated. Des

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ASKED: June 13, 2008  11:36 AM
UPDATED: June 16, 2008  3:21 PM
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Hi Des, Is this for broadband at home or for a work environment!? You need to get you gateway setup for it to work. (Assuming XP + using LAN connection) Start > settings > network connections right click on LAN and select properties scroll down to Internet protocol TCP/IP, highlight and select properties Here, make sure you obtain both IP and DNS automatically. Ok and close Let us know how you get on! Paul
Last Wiki Answer Submitted:  June 13, 2008  11:57 am  by  alessandro.panzetta   9,695 pts.
All Answer Wiki Contributors:  alessandro.panzetta   9,695 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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Hi Paul,

This is for home use,
I have Vista, within the Internet Protocol TCP/IP, I have set the DNS and IP to automatic.
Any other ideas?
Des

Dessi
 15 pts.
 

Hi Des,

You’ll need to tell us a bit more about your setup.

Do you have a Broadband modem?
Are you connecting wireless or wired? Try wired if using wireless at the moment.

Type in a command window > ipconfig /all
and let us know the result.

I’m using XP, so maybe some vista people can help

Pandub
 130 pts.
 

I ran into this same problem recently when trying to set up a new router. What solved the problem for me was to press the reset button (had to use a toothpick) on the cable modem instead of power cycling the cable modem.

Hope this helps you!

Yoddamomma
 10 pts.
 

Was it working before and stopped or is this a new installation?

Do you have any Firewall Software installed like Norton Secutity or Zone Alarm?

We will definitely need a little more information on your setup. Is your Modem also a Router or do you have seperate devices?

Have you power cycled your equipment?

If you have cable service, try unscrewing the coax from the modem. Leave it unscrewed for about 10 minutes then turn the modem off. If the modem has a battery backup, pull the battery out also. Wait a couple more minutes then turn the modem back on. Screw the coax connector back on, then wait a couple more minutes. On the PC, open a command prompt (Start / Run / cmd) and type “ipconfig /release” then type “ipconfig /renew”. Do you have a Gateway address now? If not, post your ipconfig results.

CosmoC
 280 pts.