Internet connection

15 pts.
Tags:
Internet connection
ISP
Network connectivity
Hi there, I am unable to connect to the internet. I have a service provider who guarantee me that from their side all is in order. When I try and get on I only get a local connection. When I do ipconfig I do not have a gateway number. Does anyone know why this is happening and how I can resolve it? Your input would be greatly appreciated. Des

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Hi Des,

Is this for broadband at home or for a work environment!?

You need to get you gateway setup for it to work.

(Assuming XP + using LAN connection)
Start > settings > network connections

right click on LAN and select properties
scroll down to Internet protocol TCP/IP, highlight and select properties

Here, make sure you obtain both IP and DNS automatically.
Ok and close

Let us know how you get on!

Paul

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  • Dessi
    Hi Paul, This is for home use, I have Vista, within the Internet Protocol TCP/IP, I have set the DNS and IP to automatic. Any other ideas? Des
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  • Pandub
    Hi Des, You'll need to tell us a bit more about your setup. Do you have a Broadband modem? Are you connecting wireless or wired? Try wired if using wireless at the moment. Type in a command window > ipconfig /all and let us know the result. I'm using XP, so maybe some vista people can help
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  • Yoddamomma
    I ran into this same problem recently when trying to set up a new router. What solved the problem for me was to press the reset button (had to use a toothpick) on the cable modem instead of power cycling the cable modem. Hope this helps you!
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  • CosmoC
    Was it working before and stopped or is this a new installation? Do you have any Firewall Software installed like Norton Secutity or Zone Alarm? We will definitely need a little more information on your setup. Is your Modem also a Router or do you have seperate devices? Have you power cycled your equipment? If you have cable service, try unscrewing the coax from the modem. Leave it unscrewed for about 10 minutes then turn the modem off. If the modem has a battery backup, pull the battery out also. Wait a couple more minutes then turn the modem back on. Screw the coax connector back on, then wait a couple more minutes. On the PC, open a command prompt (Start / Run / cmd) and type "ipconfig /release" then type "ipconfig /renew". Do you have a Gateway address now? If not, post your ipconfig results.
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