Connected to our network but no Internet access
I have a user and she is on our network and she is in a remote site. She has windows XP Pro she can connect to our home office. We have a VIOP CISCO phone system, there is a MPLS circuit that we use to communicate with each of our offices, She can access our exchange server and all of our file servers. She can do a remote desktop to our accounting server but when she tries to open the Internet it says cannot display this page. I have done a /release and /renew and that does not work i have replaced her IE8 and that seems not to work i have given her a static IP address and that does not work, I have logged into her machine using a different profile and that does not work i have scanned her computer for Virus's, Maleware and Spyware and it finds nothing. Can someone please help me with this???!!!!!
Software/Hardware used:
IE8 Office 2003 Windows XP
Software/Hardware used:
IE8 Office 2003 Windows XP
ASKED:
July 15, 2011 1:47 PM
UPDATED:
March 31, 2012 9:23 PM
Answer Wiki:
see if it's dns. can you bring up an web page by using the IP address instead of the URL? i.e. http://74.125.115.147 (this is one of the www.google.com servers)
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Is there a proxy set?
Hello,
After all you tests, the 2 first questions were already made:
Check if it is DNS related;
Check if it is Proxy related;
Can you check those settings preferably in a neighbor machine (on the same location?).
One further step you can take is to try to access the Internet with the implied account in another PC (preferably in the same location).
Please post back any results.