Install snapshot viewer on Citrix

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Development
Networking
Software
Is there any way to install MS snapshot viewer on a Citrix server? Many of our users connect via a citrix session and they cannot open files in this format. since we use a "load balance" citrix setup we attempted to install the appl on each metaframe server with no success. any ideas? thanks

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You stated that you installed the program (“snapshot viewer”) on all the servers in your Citrix farm: did you advertise it? I don’t think your users will be able to see it if not advertised or placed in your program neighborhood…

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  • Pheimerdinger
    Did you install the application in an install mode? In other words, not all applications will automatically switch between the install and excute modes when the installer is initiated. You may need to open a command prompt and type 'change user /install' (sans quotes) prior to installing. Just be sure to type 'change user /execute' in the command window when the installation is complete or the shadow registry values used by citrix could be irreparably altered if a terminal session connects while the server in the install mode. Of course, it is alwys best to perform this kind of action after hours when there is less of a chance of session activity.
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