Information I should expect when asking a vendor for HW and SW specs
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Bawash612
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Q:
Information I should expect when asking a vendor for HW and SW specs
Product evaluation, Specifications, Vendor management
I've been asked to 'get the hardware and software specs' from a vendor on their document imaging product (a COTS product). The application is currently being hosted in their environment and uses a web browser. When they respond, what information should I expect so that I know I received everything? Thank you.
ASKED: Apr 22 2008  6:28 PM GMT
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Labnuke99
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A:
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You will need to know things like:

1. Bandwidth requirements per user & per session.
2. Firewall configuration requirements to permit connection to their hosted services.
3. Backup & restore SLA's
4. Availability SLA's
5. Browser version requirements
6. Support agreement - calls permitted from all users or limited access; how easy is it to escalate support questions - pay lots of attention to this area as it could be your biggest challenge in implementing this new application.

Good luck.
Last Answered: Apr 22 2008  6:37 PM GMT by Labnuke99   26290 pts.
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Jaideepkhanduja   6900 pts.  |   Jul 22 2008  12:02PM GMT

A detail of pros and cons of this product will also be helpful mainly the limitations. Be sure it is there in the docs submitted to you.

 

Jaideepkhanduja   6900 pts.  |   Jul 22 2008  12:02PM GMT

A detail of pros and cons of this product will also be helpful mainly the limitations. Be sure it is there in the docs submitted to you.

 
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