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Bawash612
5 pts.
 Information I should expect when asking a vendor for HW and SW specs
Product evaluation, Specifications, Vendor management
I've been asked to 'get the hardware and software specs' from a vendor on their document imaging product (a COTS product). The application is currently being hosted in their environment and uses a web browser. When they respond, what information should I expect so that I know I received everything? Thank you.

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ASKED: April 22, 2008  6:28 PM
UPDATED: July 22, 2008  12:02 PM
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You will need to know things like: 1. Bandwidth requirements per user & per session. 2. Firewall configuration requirements to permit connection to their hosted services. 3. Backup & restore SLA's 4. Availability SLA's 5. Browser version requirements 6. Support agreement - calls permitted from all users or limited access; how easy is it to escalate support questions - pay lots of attention to this area as it could be your biggest challenge in implementing this new application. Good luck.
Last Wiki Answer Submitted:  April 22, 2008  6:37 pm  by  Labnuke99   32,735 pts.
All Answer Wiki Contributors:  Labnuke99   32,735 pts.
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A detail of pros and cons of this product will also be helpful mainly the limitations. Be sure it is there in the docs submitted to you.

Jaideep Khanduja
 8,200 pts.
 

A detail of pros and cons of this product will also be helpful mainly the limitations. Be sure it is there in the docs submitted to you.

Jaideep Khanduja
 8,200 pts.