Information I should expect when asking a vendor for HW and SW specs

5 pts.
Tags:
Product evaluation
Specifications
Vendor management
I've been asked to 'get the hardware and software specs' from a vendor on their document imaging product (a COTS product). The application is currently being hosted in their environment and uses a web browser. When they respond, what information should I expect so that I know I received everything? Thank you.

Answer Wiki

Thanks. We'll let you know when a new response is added.

You will need to know things like:

1. Bandwidth requirements per user & per session.
2. Firewall configuration requirements to permit connection to their hosted services.
3. Backup & restore SLA’s
4. Availability SLA’s
5. Browser version requirements
6. Support agreement – calls permitted from all users or limited access; how easy is it to escalate support questions – pay lots of attention to this area as it could be your biggest challenge in implementing this new application.

Good luck.

Discuss This Question: 2  Replies

 
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  • Jaideep Khanduja
    A detail of pros and cons of this product will also be helpful mainly the limitations. Be sure it is there in the docs submitted to you.
    9,040 pointsBadges:
    report
  • Jaideep Khanduja
    A detail of pros and cons of this product will also be helpful mainly the limitations. Be sure it is there in the docs submitted to you.
    9,040 pointsBadges:
    report

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