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LostInMetrics
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 Industry Standards of Call Center Metrics
Call Center, Call Center management, Call Center metrics, Call Center standards
What are the standards and where can I find them online of other call centers

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ASKED: May 12, 2010  8:49 AM
UPDATED: May 14, 2010  1:39 PM
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A good place to start is: http://www.cca-global.com/ I am not too sure if you will find published statistics from other companies though, but you may find government call centre info though and certainly some guidelines.
Last Wiki Answer Submitted:  May 14, 2010  1:39 pm  by  Matt Mather   3,610 pts.
All Answer Wiki Contributors:  Matt Mather   3,610 pts.
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