Industry Standards of Call Center Metrics

5 pts.
Tags:
Call Center
Call Center management
Call Center metrics
Call Center standards
What are the standards and where can I find them online of other call centers

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A good place to start is:

http://www.cca-global.com/

I am not too sure if you will find published statistics from other companies though, but you may find government call centre info though and certainly some guidelines.

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