Inbox not showing all received mail Notes 6.5.4
I have a couple of users who have complained that they know they have been sent a mail, but they dont show up in their inbox. But you can see the mail in "All documents".
The users a using a local replica of their mailfiles. There are no rules or agents setup. Any ideas?
Software/Hardware used:
Software/Hardware used:
ASKED:
August 9, 2006 5:08 AM
UPDATED:
August 10, 2006 7:49 AM
Answer Wiki:
Hi!
Have you checked that these users don't have two or more Inbox folder. If so remove the faulty ones.
Regards
Ann
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See technote (180563) http://www-1.ibm.com/support/docview.wss?rs=463&context=SSKTMJ&q1=180563&uid=swg21093841&loc=en_US&cs=utf-8&lang=en
Hello,
Make sure that View/Show/Unread Only, is not checked.
Thanks for the responses, sorry but i haven’t made it clear in my question. This only occurs occasionally not all the time with every email.
Have you checked to make sure the user(s) haven’t got a rule set up which possibly moves the email to a folder.
Did you check the replication settings? Because it is possible to enable replication for certain folders, for example the All documents and not the Inbox.
I know I also had this problem a few years ago, so I am trying to remember the solution. If I found out, I will let you know.
In R5 this was a common problem, maybe you can use the technote to see if this situation occurs in your 6.5.4 environment.
technote: 193908
http://www-1.ibm.com/support/docview.wss?rs=0&q1=New+Mail+All+Documents+Inbox&uid=swg21085784&loc=nl_NL&cs=utf-8&cc=nl&lang=nl+en