Inbox not showing all received mail Notes 6.5.4

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Lotus Domino
Platform Issues
I have a couple of users who have complained that they know they have been sent a mail, but they dont show up in their inbox. But you can see the mail in "All documents". The users a using a local replica of their mailfiles. There are no rules or agents setup. Any ideas?
ASKED: August 9, 2006  5:08 AM
UPDATED: August 10, 2006  7:49 AM

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Hi!
Have you checked that these users don’t have two or more Inbox folder. If so remove the faulty ones.

Regards
Ann

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  • Smallen
    See technote (180563) http://www-1.ibm.com/support/docview.wss?rs=463&context=SSKTMJ&q1=180563&uid=swg21093841&loc=en_US&cs=utf-8&lang=en
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  • AS400PR0
    Hello, Make sure that View/Show/Unread Only, is not checked.
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  • RojMaate
    Thanks for the responses, sorry but i haven't made it clear in my question. This only occurs occasionally not all the time with every email.
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  • Smallen
    Have you checked to make sure the user(s) haven't got a rule set up which possibly moves the email to a folder.
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  • RojMaate
    Did you check the replication settings? Because it is possible to enable replication for certain folders, for example the All documents and not the Inbox. I know I also had this problem a few years ago, so I am trying to remember the solution. If I found out, I will let you know.
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  • RojMaate
    In R5 this was a common problem, maybe you can use the technote to see if this situation occurs in your 6.5.4 environment. technote: 193908 http://www-1.ibm.com/support/docview.wss?rs=0&q1=New+Mail+All+Documents+Inbox&uid=swg21085784&loc=nl_NL&cs=utf-8&cc=nl&lang=nl+en
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