Inbox emails ae deleted after closing…

205 pts.
Tags:
Deleted Items Folder
eEmails
inbox
Outlook 2002
Have a user (WinXPSP2, Outlook 2002, Exchange 2003, Active Directory) whose Inbox emails delete immediately after closing them. There are no rules in place, no storage limit violation. The Deleted Items folder is not accessible (selecting the folder results in the "This applicaton has encountered a problem..." prompt). This issue does not occur when the user is using OWA. This issue is only impacting one user. I was considering doing a delete/recreate user's Outlook profile, but I want to exhaust other avenues first. Any thoughts?

Software/Hardware used:
WinXP, Outlook, Exchange

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Make sure to check the Inbox for any filtering settings.

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  • R vishaal
    hello RoninV before you : delete/recreate user's Outlook profile use exmerge to extract the user mails and save a copy .pst or .ost try installing Service pack for Outlook this "can" solve the problem who knows ... if you not getting any error from the OWA , there must be a problem with the outlook or windows itself try installed SP 3 xp too c ya
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