In-house, internal business’ help desk

pts.
Tags:
Business/IT alignment
Desktop management applications
Project management
We are trying to find a person to be our "in-house" tech support for our equipment and programs, a basic jack-of-all- trades, fix-it person. How do you fill that need?

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Thank you. That’s a wise course. Time, time, time … that’s all it takes. Where can we find more of that?

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  • Norwood
    If I could throw my BlackBerry in the trash, I would have plenty of time, and quite possibly a life as well!
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  • Walter47
    This is a tough question. How large is your firm and it's user? How intensive is day to day operations? We solved our problem with a local college student. He only worked part-time. Bringing him on board when he graduated. He was a senior. It worked well. When he went full-time he (he hit-the-ground-running).
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  • Norwood
    We have a 450 employee company with 8 of us in the IT department. It's really 6 since 2 are management. Our problems are generally the same as every other company. Too much work and not enough bodies. We are in the process of hiring another level 1 support person to deal with all of the break/fix calls. It's really more of an industry wide problem. A lot of companies demand 24x7 support from their IT department. At the same time, they don't want to spend the money to hire more people. Costs have to stay low. Everything is done to keep the stock price high. It seems like very few decisions are made with the long term profitability of the company in mind. I work for a bank which means it's even worse. Most small to mid-sized banks are inevitably going to be bought or merge with another bank so the stock price is even more important. Of course, we can only blame ourselves for letting these companies work us all the time. There are plenty of days I wish I was a construction worker, but I really would miss the pay!
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