Question

  Asked: Jun 7 2008   8:04 AM GMT
  Asked by: Bwalo


In Exchange Server 2007, the Global Address List does not put on in day when the administrator creates a new mailbox account or raises one.


Exchange 2007, Exchange Server ActiveSync, Global Address List

Hi,

I have a customer where we installed a new Exchange Server 2007, we made the migration of Exchange Server 2003. Since this time, each time the customer creates a new mailbox account, recorded information is not updating instantly.

Besides, when the customer takes away a mailbox when an employee leaves the firm, his mailbox account always appears in the Global Address List (globaladdresslist). And to correct the whole, the customer says to me that he must re-install Exchange Server so that this information can put on in day.

This customer would like well that everything is automatically made. When he creates a new account, that it is approachable immediately in the Global Address List (globaladdresslist) and that when he takes away a mailbox, that this one is not any more listed.

This is my problem and I shall be very thankful to you if ever you can put my technician on the good way because my customer begins getting impatient.

Regards,
Daniel

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Make sure the Offline Address Book is upgraded to the Exchange 2007 level and is using the Exchange 2007 server for it's generation server. Also make sure the Exchange 2007 databases are referring to the correct Offline Address Book.
When I upgraded to Exchange 2007 my OAB remained at the 2003 level until the migration was completed. Then I had to create a new one with the 2007 generating server and make sure it allowed both public folder and web based publishing so that outlook 2003 and 2007 could see free/busy information. I then had to change all my data bses to refer to the new OAB and then updated the list.
There are too many steps to type them all out here, read this.
Also, typically the OAB only updates once a day unless you tell it otherwise in the properties. This reduces performance hits to the exchange servers. I do not recommend that you have it run all the time.
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