Imagistics 3512 DEVD iSeries Printer problem CPF3397

270 pts.
Tags:
*IBMSNMPDRV
AS/400 printer drivers
HPPJLDRV
Imagistics IM 3512
iSeries error messages
iSeries printing
Pitney Bowes
Printer drivers
TCP/IP printing
Hi I'm having trouble with a few Imagistics 3512 printers connected to a I series via IP The printers are in the US and the I series is in the UK They print correctly but are plagued with the printer ending abormaly. These then have to be restarted over and over again!! Does any body have a working DEVD that I could compare? The error message is Message ID . . . . . . : CPF3397 Checking the joblog there not much help in their 0 19/02/09 02:12:10.945944 QWPPJLDR QSYS *STMT QWPPJLDR QSYS *STMT From module . . . . . . . . : WPPJLDR From procedure . . . . . . : Socket_Recv Statement . . . . . . . . . : 26 To module . . . . . . . . . : WPPJLDR To procedure . . . . . . . : _C_pep Statement . . . . . . . . . : *N Message . . . . : The session with device xxxxxxx ended abnormally. abnormally. Recovery . . . : Check for problems in the network or at the remote device. Start the printer writer again. If the problem continues, As we have hundreds and hundreds of printers and the problem printers are the same make at different US sites I'm ruling out network problems. OS is V5R3M0 Cume TL08085 I have tried changing the devd *HPPJLDRV to *IBMSNMPDRV and a few other things but not much changed, printers still end. Looked at the time out settings on the printer and these look to be set to 0 DEVD Port number . . . . . . . . . . 9100 Online at IPL . . . . . . . . . *YES Font: Identifier . . . . . . . . . . 11 Point size . . . . . . . . . . *NONE Form feed . . . . . . . . . . . *AUTOCUT Separator drawer . . . . . . . . *FILE Separator program . . . . . . . *NONE Library . . . . . . . . . . . Printer error message . . . . . *INFO Message queue . . . . . . . . . LAXMFD04T2 Library . . . . . . . . . . . QUSRSYS Activation timer . . . . . . . . 170 Inactivity timer . . . . . . . . *SEC15 Line speed . . . . . . . . . . . 19200 Word length . . . . . . . . . . 8 Type of parity . . . . . . . . . *NONE Stop bits . . . . . . . . . . . 1 Host print transform . . . . . . *YES Manufacturer type and model . . *HP5SI Paper source 1 . . . . . . . . . *LETTER Paper source 2 . . . . . . . . . *LETTER Envelope source . . . . . . . . *NUMBER10 ASCII code page 899 support . . *NO Image configuration . . . . . . *NONE Character identifier: Graphic character set . . . . 37 Code page . . . . . . . . . . 37 Remote location: Name or address . . . . . . . 'xx.x.xx.xx' DBCS feature: Device features . . . . . . . *SAME Last code point . . . . . . . User-defined options . . . . . . *SAME + for more values User-defined object: Object . . . . . . . . . . . . *NONE Library . . . . . . . . . . Object type . . . . . . . . . Data transform program . . . . . *NONE Library . . . . . . . . . . . System driver program . . . . . *HPPJLDRV Secure connection . . . . . . . *SAME Validation list . . . . . . . . *SAME Library . . . . . . . . . . . Publishing information: Support duplex . . . . . . . . *UNKNOWN Support color . . . . . . . . *UNKNOWN Pages per minute black . . . . *UNKNOWN Pages per minute color . . . . *UNKNOWN Location . . . . . . . . . . . *BLANK Data streams supported . . . . *UNKNOWN + for more values Text 'description' . . . . . . . 'Imagistics help please
ASKED: February 19, 2009  11:12 AM
UPDATED: March 4, 2009  9:03 AM

Answer Wiki

Thanks. We'll let you know when a new response is added.

Hi,

Maybe it’s worth changing the inactivity timer from *SEC15 to *NOMAX

Have you checked WRKPRB to see if you have a problem that you can analyse for one of these printers?

Regards,

Martin Gilbert.

Discuss This Question: 7  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Mell0rman
    Thanks Martin Nothing in the Work problem for these errors. I have changed the *SEC15 to *NOMAX in the DEVD, no harm in trying this. Will check the overnight logs to see whats occured. Fingers crossed
    270 pointsBadges:
    report
  • Gilly400
    Hi, Are you by any chance the same mellorman from the Bladerunner newsgroup? Regards, Martin Gilbert.
    23,730 pointsBadges:
    report
  • Mell0rman
    Hi there no not the same person, I've just updated profile. Checked the printers joblog and getting CPD337C error, although the printer has not ended overnight which is an improvment. Waiting for the view of the users
    270 pointsBadges:
    report
  • ATitus
    you may want to check the Remote Printer Queue (RMTPRTQ) setting in the outq description....for Imagistics printers it would be either 'PORT1' or 'print' I had similar problems with a Sharp printer and that took care of it, Hope this helps Ann
    85 pointsBadges:
    report
  • Mell0rman
    Thanks for the input Ann. Would changing that setting make a difference with the printer being set up as a DEVD type?. I suppose I could try and create another config as a Remote output queue and go down that route. I usually have printers either DEVD or Remote outqs with Dummy DEVDs if needed.
    270 pointsBadges:
    report
  • ATitus
    We create an outq first and then create the DEVD -- The setting is in the outq...this example has 'raw' in it. Change Output Queue (CHGOUTQ) Type choices, press Enter. Output queue . . . . . . . . . . > AMACN001 Library . . . . . . . . . . . > QGPL Maximum spooled file size: Number of pages . . . . . . . *NONE Starting time . . . . . . . . Ending time . . . . . . . . . Order of files on queue . . . . *FIFO Remote system . . . . . . . . . *INTNETADR Remote printer queue . . . . . . 'raw' <----------- Writers to autostart . . . . . . 1 Queue for writer messages . . . QSYSOPR Library . . . . . . . . . . . *LIBL Connection type . . . . . . . . *IP Destination type . . . . . . . . *OTHER Ann
    85 pointsBadges:
    report
  • Mell0rman
    I have created a separate remote outq for testing, the job log shows lots of messages TCP342F Remote host system closed connection unexpectedly. Send request failed for spooled file QSYSPRT. Remote host system closed connection unexpectedly. Send request failed for spooled file QSYSPRT. Remote host system closed connection unexpectedly. Spooled file QSYSPRT sent. Ownership of object LPR_SPACE in QTEMP type *USRSPC changed. Also the files can stay in the queue in a SND state for 30 - 60 mins before printing. While a print released from the DEVD queue will print off during this period immediately It’s a teaser !! Output queue . . . . . . . . . . > IMRMT2 Library . . . . . . . . . . . > QUSRSYS Maximum spooled file size: Number of pages . . . . . . . *NONE Starting time . . . . . . . . Ending time . . . . . . . . . Order of files on queue . . . . *FIFO Remote system . . . . . . . . . *INTNETADR Remote printer queue . . . . . . 'PRINT' Writers to autostart . . . . . . 1 Queue for writer messages . . . QSYSOPR Library . . . . . . . . . . . *LIBL Connection type . . . . . . . . *IP Destination type . . . . . . . . *OTHER Host print transform . . . . . . *YES User data transform . . . . . . *SAME Library . . . . . . . . . . . Manufacturer type and model . . *HP5SI Workstation customizing object HP5DRW3 Library . . . . . . . . . . . QGPL Image configuration . . . . . . *NONE Internet address . . . . . . . . 'xx.xx.xx.xx VM/MVS class . . . . . . . . . . *SAME Forms Control Buffer . . . . . . *SAME Destination options . . . . . . 'XAIX' Print separator page . . . . . . *NO User defined option . . . . . . *NONE User defined object: Object . . . . . . . . . . . . *NONE Library . . . . . . . . . . Object type . . . . . . . . . User driver program . . . . . . *NONE Library . . . . . . . . . . . Spooled file ASP . . . . . . . . *SYSTEM Text 'description' . . . . . . . 'Remote OUTQ ' Additional Parameters Display any file . . . . . . . . *NO Job separators . . . . . . . . . 0 Operator controlled . . . . . . *YES Data queue . . . . . . . . . . . *NONE Library . . . . . . . . . . . Authority to check . . . . . . . *OWNER
    270 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following