270 pts.
Imagistics 3512 DEVD iSeries Printer problem CPF3397
Hi I'm having trouble with a few Imagistics 3512 printers connected to a I series via IP The printers are in the US and the I series is in the UK They print correctly but are plagued with the printer ending abormaly. These then have to be restarted over and over again!! Does any body have a working DEVD that I could compare? The error message is Message ID . . . . . . : CPF3397 Checking the joblog there not much help in their 0 19/02/09 02:12:10.945944 QWPPJLDR QSYS *STMT QWPPJLDR QSYS *STMT From module . . . . . . . . : WPPJLDR From procedure . . . . . . : Socket_Recv Statement . . . . . . . . . : 26 To module . . . . . . . . . : WPPJLDR To procedure . . . . . . . : _C_pep Statement . . . . . . . . . : *N Message . . . . : The session with device xxxxxxx ended abnormally. abnormally. Recovery . . . : Check for problems in the network or at the remote device. Start the printer writer again. If the problem continues, As we have hundreds and hundreds of printers and the problem printers are the same make at different US sites I'm ruling out network problems. OS is V5R3M0 Cume TL08085 I have tried changing the devd *HPPJLDRV to *IBMSNMPDRV and a few other things but not much changed, printers still end. Looked at the time out settings on the printer and these look to be set to 0 DEVD Port number . . . . . . . . . . 9100 Online at IPL . . . . . . . . . *YES Font: Identifier . . . . . . . . . . 11 Point size . . . . . . . . . . *NONE Form feed . . . . . . . . . . . *AUTOCUT Separator drawer . . . . . . . . *FILE Separator program . . . . . . . *NONE Library . . . . . . . . . . . Printer error message . . . . . *INFO Message queue . . . . . . . . . LAXMFD04T2 Library . . . . . . . . . . . QUSRSYS Activation timer . . . . . . . . 170 Inactivity timer . . . . . . . . *SEC15 Line speed . . . . . . . . . . . 19200 Word length . . . . . . . . . . 8 Type of parity . . . . . . . . . *NONE Stop bits . . . . . . . . . . . 1 Host print transform . . . . . . *YES Manufacturer type and model . . *HP5SI Paper source 1 . . . . . . . . . *LETTER Paper source 2 . . . . . . . . . *LETTER Envelope source . . . . . . . . *NUMBER10 ASCII code page 899 support . . *NO Image configuration . . . . . . *NONE Character identifier: Graphic character set . . . . 37 Code page . . . . . . . . . . 37 Remote location: Name or address . . . . . . . 'xx.x.xx.xx' DBCS feature: Device features . . . . . . . *SAME Last code point . . . . . . . User-defined options . . . . . . *SAME + for more values User-defined object: Object . . . . . . . . . . . . *NONE Library . . . . . . . . . . Object type . . . . . . . . . Data transform program . . . . . *NONE Library . . . . . . . . . . . System driver program . . . . . *HPPJLDRV Secure connection . . . . . . . *SAME Validation list . . . . . . . . *SAME Library . . . . . . . . . . . Publishing information: Support duplex . . . . . . . . *UNKNOWN Support color . . . . . . . . *UNKNOWN Pages per minute black . . . . *UNKNOWN Pages per minute color . . . . *UNKNOWN Location . . . . . . . . . . . *BLANK Data streams supported . . . . *UNKNOWN + for more values Text 'description' . . . . . . . 'Imagistics help please

Software/Hardware used:
ASKED: February 19, 2009  11:12 AM
UPDATED: March 4, 2009  9:03 AM

Answer Wiki:
Hi, Maybe it's worth changing the inactivity timer from *SEC15 to *NOMAX Have you checked WRKPRB to see if you have a problem that you can analyse for one of these printers? Regards, Martin Gilbert.
Last Wiki Answer Submitted:  February 19, 2009  1:30 pm  by  Gilly400   23,625 pts.
All Answer Wiki Contributors:  Gilly400   23,625 pts.
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Thanks Martin
Nothing in the Work problem for these errors. I have changed the *SEC15 to *NOMAX in the DEVD, no harm in trying this. Will check the overnight logs to see whats occured.
Fingers crossed

270 pts.

Hi,

Are you by any chance the same mellorman from the Bladerunner newsgroup?

Regards,

Martin Gilbert.

23,625 pts.

Hi there no not the same person, I’ve just updated profile.
Checked the printers joblog and getting CPD337C error, although the printer has not ended overnight which is an improvment.
Waiting for the view of the users

270 pts.

you may want to check the Remote Printer Queue (RMTPRTQ) setting in the outq description….for Imagistics printers it would be either ‘PORT1′ or ‘print’
I had similar problems with a Sharp printer and that took care of it,

Hope this helps

Ann

85 pts.

Thanks for the input Ann.
Would changing that setting make a difference with the printer being set up as a DEVD type?. I suppose I could try and create another config as a Remote output queue and go down that route. I usually have printers either DEVD or Remote outqs with Dummy DEVDs if needed.

270 pts.

We create an outq first and then create the DEVD — The setting is in the outq…this example has ‘raw’ in it.
Change Output Queue (CHGOUTQ)

Type choices, press Enter.

Output queue . . . . . . . . . . > AMACN001
Library . . . . . . . . . . . > QGPL
Maximum spooled file size:
Number of pages . . . . . . . *NONE
Starting time . . . . . . . .
Ending time . . . . . . . . .
Order of files on queue . . . . *FIFO
Remote system . . . . . . . . . *INTNETADR
Remote printer queue . . . . . . ‘raw’ <———–
Writers to autostart . . . . . . 1
Queue for writer messages . . . QSYSOPR
Library . . . . . . . . . . . *LIBL
Connection type . . . . . . . . *IP
Destination type . . . . . . . . *OTHER

Ann

85 pts.

I have created a separate remote outq for testing, the job log shows lots of messages TCP342F

Remote host system closed connection unexpectedly.
Send request failed for spooled file QSYSPRT.
Remote host system closed connection unexpectedly.
Send request failed for spooled file QSYSPRT.
Remote host system closed connection unexpectedly.
Spooled file QSYSPRT sent.
Ownership of object LPR_SPACE in QTEMP type *USRSPC changed.

Also the files can stay in the queue in a SND state for 30 – 60 mins before printing.
While a print released from the DEVD queue will print off during this period immediately
It’s a teaser !!

Output queue . . . . . . . . . . > IMRMT2
Library . . . . . . . . . . . > QUSRSYS
Maximum spooled file size:
Number of pages . . . . . . . *NONE
Starting time . . . . . . . .
Ending time . . . . . . . . .
Order of files on queue . . . . *FIFO
Remote system . . . . . . . . . *INTNETADR
Remote printer queue . . . . . . ‘PRINT’
Writers to autostart . . . . . . 1
Queue for writer messages . . . QSYSOPR
Library . . . . . . . . . . . *LIBL
Connection type . . . . . . . . *IP
Destination type . . . . . . . . *OTHER
Host print transform . . . . . . *YES
User data transform . . . . . . *SAME
Library . . . . . . . . . . .
Manufacturer type and model . . *HP5SI
Workstation customizing object HP5DRW3
Library . . . . . . . . . . . QGPL
Image configuration . . . . . . *NONE
Internet address . . . . . . . . ‘xx.xx.xx.xx
VM/MVS class . . . . . . . . . . *SAME
Forms Control Buffer . . . . . . *SAME
Destination options . . . . . . ‘XAIX’
Print separator page . . . . . . *NO
User defined option . . . . . . *NONE
User defined object:
Object . . . . . . . . . . . . *NONE
Library . . . . . . . . . .
Object type . . . . . . . . .
User driver program . . . . . . *NONE
Library . . . . . . . . . . .
Spooled file ASP . . . . . . . . *SYSTEM
Text ‘description’ . . . . . . . ‘Remote OUTQ

Additional Parameters

Display any file . . . . . . . . *NO
Job separators . . . . . . . . . 0
Operator controlled . . . . . . *YES
Data queue . . . . . . . . . . . *NONE
Library . . . . . . . . . . .
Authority to check . . . . . . . *OWNER

270 pts.