Imagistics 3512 DEVD iSeries Printer problem CPF3397
*IBMSNMPDRV, AS/400 printer drivers, HPPJLDRV, Imagistics IM 3512, iSeries error messages, iSeries printing, Pitney Bowes, Printer drivers, TCP/IP printing
Hi I'm having trouble with a few Imagistics 3512 printers connected to a I series via IP
The printers are in the US and the I series is in the UK
They print correctly but are plagued with the printer ending abormaly. These then have to be restarted over and over again!!
Does any body have a working DEVD that I could compare?
The error message is Message ID . . . . . . : CPF3397
Checking the joblog there not much help in their
0 19/02/09 02:12:10.945944 QWPPJLDR QSYS *STMT QWPPJLDR QSYS *STMT
From module . . . . . . . . : WPPJLDR
From procedure . . . . . . : Socket_Recv
Statement . . . . . . . . . : 26
To module . . . . . . . . . : WPPJLDR
To procedure . . . . . . . : _C_pep
Statement . . . . . . . . . : *N
Message . . . . : The session with device xxxxxxx ended abnormally.
abnormally. Recovery . . . : Check for problems in the network or at the
remote device. Start the printer writer again. If the problem continues,
As we have hundreds and hundreds of printers and the problem printers are the same make at different US sites I'm ruling out network problems.
OS is V5R3M0
Cume TL08085
I have tried changing the devd *HPPJLDRV to *IBMSNMPDRV and a few other things but not much changed, printers still end. Looked at the time out settings on the printer and these look to be set to 0
DEVD
Port number . . . . . . . . . . 9100
Online at IPL . . . . . . . . . *YES
Font:
Identifier . . . . . . . . . . 11
Point size . . . . . . . . . . *NONE
Form feed . . . . . . . . . . . *AUTOCUT
Separator drawer . . . . . . . . *FILE
Separator program . . . . . . . *NONE
Library . . . . . . . . . . .
Printer error message . . . . . *INFO
Message queue . . . . . . . . . LAXMFD04T2
Library . . . . . . . . . . . QUSRSYS
Activation timer . . . . . . . . 170
Inactivity timer . . . . . . . . *SEC15
Line speed . . . . . . . . . . . 19200
Word length . . . . . . . . . . 8
Type of parity . . . . . . . . . *NONE
Stop bits . . . . . . . . . . . 1
Host print transform . . . . . . *YES
Manufacturer type and model . . *HP5SI
Paper source 1 . . . . . . . . . *LETTER
Paper source 2 . . . . . . . . . *LETTER
Envelope source . . . . . . . . *NUMBER10
ASCII code page 899 support . . *NO
Image configuration . . . . . . *NONE
Character identifier:
Graphic character set . . . . 37
Code page . . . . . . . . . . 37
Remote location:
Name or address . . . . . . . 'xx.x.xx.xx'
DBCS feature:
Device features . . . . . . . *SAME
Last code point . . . . . . .
User-defined options . . . . . . *SAME
+ for more values
User-defined object:
Object . . . . . . . . . . . . *NONE
Library . . . . . . . . . .
Object type . . . . . . . . .
Data transform program . . . . . *NONE
Library . . . . . . . . . . .
System driver program . . . . . *HPPJLDRV
Secure connection . . . . . . . *SAME
Validation list . . . . . . . . *SAME
Library . . . . . . . . . . .
Publishing information:
Support duplex . . . . . . . . *UNKNOWN
Support color . . . . . . . . *UNKNOWN
Pages per minute black . . . . *UNKNOWN
Pages per minute color . . . . *UNKNOWN
Location . . . . . . . . . . . *BLANK
Data streams supported . . . . *UNKNOWN
+ for more values
Text 'description' . . . . . . . 'Imagistics
help please
Software/Hardware used:
Software/Hardware used:
ASKED:
February 19, 2009 11:12 AM
UPDATED:
March 4, 2009 9:03 AM
Answer Wiki:
Hi,
Maybe it's worth changing the inactivity timer from *SEC15 to *NOMAX
Have you checked WRKPRB to see if you have a problem that you can analyse for one of these printers?
Regards,
Martin Gilbert.
To see all answers submitted to the Answer Wiki: View Answer History.
Thanks Martin
Nothing in the Work problem for these errors. I have changed the *SEC15 to *NOMAX in the DEVD, no harm in trying this. Will check the overnight logs to see whats occured.
Fingers crossed
Hi,
Are you by any chance the same mellorman from the Bladerunner newsgroup?
Regards,
Martin Gilbert.
Hi there no not the same person, I’ve just updated profile.
Checked the printers joblog and getting CPD337C error, although the printer has not ended overnight which is an improvment.
Waiting for the view of the users
you may want to check the Remote Printer Queue (RMTPRTQ) setting in the outq description….for Imagistics printers it would be either ‘PORT1′ or ‘print’
I had similar problems with a Sharp printer and that took care of it,
Hope this helps
Ann
Thanks for the input Ann.
Would changing that setting make a difference with the printer being set up as a DEVD type?. I suppose I could try and create another config as a Remote output queue and go down that route. I usually have printers either DEVD or Remote outqs with Dummy DEVDs if needed.
We create an outq first and then create the DEVD — The setting is in the outq…this example has ‘raw’ in it.
Change Output Queue (CHGOUTQ)
Type choices, press Enter.
Output queue . . . . . . . . . . > AMACN001
Library . . . . . . . . . . . > QGPL
Maximum spooled file size:
Number of pages . . . . . . . *NONE
Starting time . . . . . . . .
Ending time . . . . . . . . .
Order of files on queue . . . . *FIFO
Remote system . . . . . . . . . *INTNETADR
Remote printer queue . . . . . . ‘raw’ <———–
Writers to autostart . . . . . . 1
Queue for writer messages . . . QSYSOPR
Library . . . . . . . . . . . *LIBL
Connection type . . . . . . . . *IP
Destination type . . . . . . . . *OTHER
Ann
I have created a separate remote outq for testing, the job log shows lots of messages TCP342F
Remote host system closed connection unexpectedly.
Send request failed for spooled file QSYSPRT.
Remote host system closed connection unexpectedly.
Send request failed for spooled file QSYSPRT.
Remote host system closed connection unexpectedly.
Spooled file QSYSPRT sent.
Ownership of object LPR_SPACE in QTEMP type *USRSPC changed.
Also the files can stay in the queue in a SND state for 30 – 60 mins before printing.
While a print released from the DEVD queue will print off during this period immediately
It’s a teaser !!
Output queue . . . . . . . . . . > IMRMT2
Library . . . . . . . . . . . > QUSRSYS
Maximum spooled file size:
Number of pages . . . . . . . *NONE
Starting time . . . . . . . .
Ending time . . . . . . . . .
Order of files on queue . . . . *FIFO
Remote system . . . . . . . . . *INTNETADR
Remote printer queue . . . . . . ‘PRINT’
Writers to autostart . . . . . . 1
Queue for writer messages . . . QSYSOPR
Library . . . . . . . . . . . *LIBL
Connection type . . . . . . . . *IP
Destination type . . . . . . . . *OTHER
Host print transform . . . . . . *YES
User data transform . . . . . . *SAME
Library . . . . . . . . . . .
Manufacturer type and model . . *HP5SI
Workstation customizing object HP5DRW3
Library . . . . . . . . . . . QGPL
Image configuration . . . . . . *NONE
Internet address . . . . . . . . ‘xx.xx.xx.xx
VM/MVS class . . . . . . . . . . *SAME
Forms Control Buffer . . . . . . *SAME
Destination options . . . . . . ‘XAIX’
Print separator page . . . . . . *NO
User defined option . . . . . . *NONE
User defined object:
Object . . . . . . . . . . . . *NONE
Library . . . . . . . . . .
Object type . . . . . . . . .
User driver program . . . . . . *NONE
Library . . . . . . . . . . .
Spooled file ASP . . . . . . . . *SYSTEM
Text ‘description’ . . . . . . . ‘Remote OUTQ
‘
Additional Parameters
Display any file . . . . . . . . *NO
Job separators . . . . . . . . . 0
Operator controlled . . . . . . *YES
Data queue . . . . . . . . . . . *NONE
Library . . . . . . . . . . .
Authority to check . . . . . . . *OWNER