I had a situation recently where a laptop harddrive died completely.
We installed a new drive and reimaged it, but the drivers were missing off the standard os image, and I had to re-install the drivers for the onboard devices. (Biometric security etc) I had problems getting the drivers for the laptop, (1 year old) off the manufacturers website. No maintenance contract.
I started to think about the problems a dead HDD can cause, if they bought more of this laptop model.
I want to back up the backup ( D: ) drive on new laptops to a DVD disc, so we can revert the laptop to factory defaults when we dispose of it.
I know you can do system backups to DVD disc, and I wondered if any one else works this way, and if so, how others have solved the problem.