IE7 unexpectedly shutsdown completely when clicking on a link

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DataCenter
Software
Originally, this happened with IE6 and I thought that maybe installing IE7 would fix the problem. I have a user machine that has no problem with IE or her computer until she tries to click on a certain link, then it shuts down IE completely--all open instances. This problem only happens on this machine--when using other computers, it works normally. I have tried various ways of opening the link, getting the same result. The only thing I didn't actually do was to copy the link address directly into the address field. Any suggestions? I would like to resolve this problem without having to reinstall the machine. Thanks.

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This could be due to malicious software on the machine experiencing the problem. If you have not already done so run a virus/spyware scan. Also, inquire into whether any software products were removed just prior to IE6 experiencing the problem. Gather as much information as you can about the state of machine before the problem arose, leading up to the time the problem presented itself.

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  • ELPUEBLO
    I agree, it sounds like some sort of malicious code injection causing a DoS. I'd check that computer's hosts file and see if that link it being redirected to sumptin evil. also try a DNS query for that link from that computer and then from another one and see if you get the same result. Use a no install program such as nirsoft's WhoisThisdomain and see if the computer's information on the link agrees with actual registration of the link's website. also, and this should go without saying empty all user history (IE7 alt+T D A yes) and run a safe mode virus and spyware scan (for virus use Clam Win Portable burned on a cd) All Portable Programs mentioned here and many more (that can help with your issue) can thorughout the web but my favorites are no-install.com and portablefreeware.com both site are safe reliable and friendly communities(as is, IMHO, ITKnowledge Exchange) EPHS
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  • CGavidia
    try this : http://support.microsoft.com/kb/923996
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  • Gajendrau
    This cud happen due to a. Spyware / Adware - Just run any good spyware removal tool b. Hardware limitations (using low end system with less memory and pretty old HDD) - Check if you system has enough memory and do run a defragment and scandisk on your system c. issue with ie taking too much of page memory also too much page faults and system crashing ie process leading to ie closure. (This happens due to pop us, activex installers etc from the website you are trying to reach, infected websites that causes virus to load on system.) Just chekc if you have upto date security patches installed too for IE.
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