IBM’s number for phone home

1380 pts.
Tags:
AS/400
AS/400 administration
AS/400 Service Agent
When the AS/400 calls home for support, it dials a number.  Where can I find out what that number is?

Software/Hardware used:
AS/400 Service Agent

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Hi,

Try WRKSRVPVD or CRTSRVCFG

Regards,
Wilson

Discuss This Question: 5  Replies

 
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  • TomLiotta
    Mine doesn't use a phone number. It connects through the internet. Are you sure you want your system to use dial-up? Or do you have it isolated? Tom
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  • NickHutcheson1
    Tom, Thanks, this is old hat here. I am sure we could switch it. Wilson, correct in a sense. That is the voice line for IBM-SERV (800-426-7378) and the software line. Where is the number that the system dials automatically to scream help?
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  • Lovemyi
    In the controller description I have SST9:18005252834 which we need to send it out though your phone switch with 9: in front of it to dial 9 and then pause first. This is on the controller description for for QESCTL Hope this is what you are looking for but I agree, use the internet connection for faster access. both options are available to you still. Lovemyi
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  • NickHutcheson1
    Lovemyi, That is an SDLC line. I have Connection number . . . . . . . . : CNNNBR 18003270949. That could be it... Thanks, Nick
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  • NickHutcheson1
    [...] IBM’s number for phone home [...]
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