I have a user that is unable to open Excel xlsx file.

5 pts.
Tags:
Microsoft Excel
XLSX
I have a user that is unable to open xlsx file. Our environment is Office 2007, Win 7. Everyone else can access the file except for her. And it doesn't matter what PC she tries to access the file from - it seems to be linked to her profile/login. We have tried to delete the shortcut, recreate it, change the file extension, verified that the spreadsheet is opening with excel, remove and add her back to the member groups (that have access). I have tried to open the spreadsheet under a different user's name, and e-mailed that copy to her. Now, even more interesting is that she can open all other .xlsx files. I'm at a loss as to what else to try here. Any suggestions, please?

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Well one of my coworkers found the fix. Just an FYI for any that were interested. Had to go into Users > “User” > App Data > Roaming > Microsoft > Excel, then delete the files in the folder.

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  • carlosdl
    I don't think that is really a followup from the original poster, since his/her username doesn't appear in the Answer Wiki's "Contributors" list.  Looks like advertising to me.
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  • carlosdl
    I've removed part of the answer, since it was just advertising.
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  • ToddN2000
    Thx Carlos. I hate it when people try to set up bogus accounts to to advertise on a real tech forum.
    13,050 pointsBadges:
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