i have a access is denied popup when i try to delete a file that i know has a virus in it.

65 pts.
Tags:
Antivirus
Microsoft Windows
Viruses
how do i get rid of this file? i run windows xp home and in one of my backup files from when i reformatted is a file that on my virusscans continues to come up as having a trojan in it...but even tho it is just a backup file it will not let me delete it....says access denied......how do i get rid of it? i do not want to reformat just to get rid of somethin cuz thats a bit extreme..... 350e529ac3d272ac9142572e45ea that is the file name, and i dont know what it means or anything like that, it says its an update, but the folder has nothing in it and it still wont let me delete it...so please, any help i can get on this would b much appreciated....thank you
ASKED: February 17, 2008  1:39 AM
UPDATED: February 18, 2008  5:06 PM

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Your anti-virus software should have an option within it to clean, quarantine or delete the file.

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  • Energak
    it does, it tells me what i should and can do...but when i tell it to do it, delete, quarantine, fix or what not it says there was an error during the operation and it cannot complete it...i ran it 3 times to make sure...and it says that every time...i used avast antivirus....
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  • TSCHMITZ
    Hi, normally you get better chance to delete such an infected file booting your machine is safe mode. (I don't not remember which key but you should use either F5, F6 or F8) at boot time to get the seelction menu visible and select Safe-mode. When you are logged-on, try the delete manually and try your Avast to Sscan and clean your machine once again. When finished, do that at least twice and reboot in normal mode. Bye.
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  • Tbitner
    The command key is F8. Turn on your computer and continually press F8 until you get the "selection menu" to select Safe Mode. If the computer boots to Windows without the Safe Mode option, you've went to far and need to try again. If you can't delete the virus in safe mode, you'll need to boot up from a bootable CD like your Windows XP Setup CD and use the Recovery Console to delete the file. If you need a program more user-friendly with a Graphical Interface, try BartPE.
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  • Buddyfarr
    the key you want to press at boot time is F8. then select boot in safe mode and try to delete it then. of that does not work try right clicking the file, go to properties. then go to the security tab. then to the advanced button. then to the Owner tab. once there highlight either your account name or the Administrators group name. then click OK to let your account or the administrators account take ownership of the file. once that is done you should be able to delete it.
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  • Energak
    hmmm, kk, thx....i think i got rid of it in safe mode......not sure if i did, but i dont have any discs that came with my computer, no boot discs or anything so i cant really do taht even if i wanted to,lol..thank you very much for all of your help.
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