Hp1320n Printer issues.

625 pts.
Tags:
HP 1320n
HP LaserJet
HP Laserjet 1320n
HP Printer
When ever I try to print a receipt or purchase history from Microsoft Retail Management to the HP LaserJet 1320n I get a fun little issue. The first attempt to send information to the printer does not go through, upon a second attempt the printer will print duplicate orders with the pages printing as 1,1,1,2,2,2,3,3,3. The settings and options for the printer are set as single copy and to not print off that way. I've removed the printer, drivers, and port three different times. Plugged the usb cable back into the computer to set it through a plug-and-pray install wizard and the issue is still there. I have the most updated drivers that I was able to find on HP's website and even ran the driver checker for the printer. As far as I know there are no printer settings (aside from a lable maker) that can be accessed through Microsoft Retail Management. So... yea, I'm stumped. My happy little IT motto is, "If all else fails, get some one smarter than you." So here I am. Thanks for your time, Forrest

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  • mshen
    What happens when you try printing outside of the Retail Management software like a test page? One thing that's helped me in the past is changing the driver; instead of PCL5 or PCL6 use a Postscript (PS) driver.
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  • SpyMoose
    -When ever I print outside of RMS it prints one page at a time just fine. I'll go find the PS driver and see if that makes a difference, thank you for the suggestion.
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  • SpyMoose
    Alright, kicked the manager off of his computer and tried different drivers. -1320n PCL5 -1320n PCL6 -1320n PS -LaserJet III -> This one started printing in triplicate. -LaserJet II -> Cut the right margin off by 1in Nothing is working as of yet. Does anyone know if there are settings in RMS that might conflict with the information being sent to the printer? (I'll also go post this on microsofts forums for tech help.) Thank you, -Forrest
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  • Robert Stewart
    If the test page prints ok, and all other docs or files print fine other than RMS generated prints your on the right path, it must be a sitting in it. When you print the reciept, do you have a choice to do a print preview prior to the actual printing of the document. If so does it show that it is going to print the document or receipt 3 times??
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