How to uninstall kb885250

15 pts.
Tags:
FAT and NTFS
Installation
Registry
Windows XP
My WinXP "automatic update" installed the recent Feb. 8th Windows XP updates, including "Security Update for Windows XP (KB885250)." After that, I was unable to use "save as..." in either Excel or Word to rename documents to a Win98 computer I use as a file server. Eventually I tracked the problem down to the recent updates, and then to kb885250. By removing that update, 42 computers using WinXP Pro were fixed (talk about having evidence!). Unfortunately, on one computer that I had been experimenting with, I used "System Restore" to roll back to Feb. 7th, prior to my discovery of the problem with kb885250. So now, that computer actually has the kb885250 update installed on it, with its attendant repercussions, but the update doesn't show in "Add/remove programs" nor in the "Installation History" on the Win Update page. I tried installing and then uninstalling the update, sifting through the registry, etc., but to no avail. My quandary is, how do I uninstall something that the computer thinks is already uninstalled? Thanks for your help! -Frank DC

Answer Wiki

Thanks. We'll let you know when a new response is added.

Have you tried manually uninstalling from the command line?
I’m not sure if it will work but it’s worth a try…..

The following information was gathered from the following M$ Security Bulletin:

http://www.microsoft.com/technet/security/bulletin/ms05-011.mspx

And pertains to most security updates unless otherwise indicated.
********************************************************

Windows XP (all versions)

Prerequisites:
This security update requires Microsoft Windows XP Service Pack 1 or a later version. For more information, see Microsoft Knowledge Base Article 322389.

Inclusion in Future Service Packs:
The update for this issue will be included in a future Service Pack or Update Rollup.

Installation Information

This security update supports the following setup switches:

/help –Displays the command-line options

Setup Modes
/quiet –Quiet mode (no user interaction or display)

/passive –Unattended mode (progress bar only)

******************************************
* /uninstall –Uninstalls the package *
******************************************

Restart Options

/norestart –Do not restart when installation has completed

/forcerestart –Restart after installation

Special Options

/l –Lists installed Windows hotfixes or update packages

/o –Overwrite OEM files without prompting

/n –Do not backup files needed for uninstall

/f –Force other programs to close when the computer shuts down.

/integrate:path –Integrates the update into the Windows source files located at the path specified

/extract –Extracts files without starting the Setup program

Note You can combine these switches into one command. For backward compatibility, the security update also supports the setup switches that the earlier version of the Setup program uses.

For more information about the supported installation switches, see Microsoft Knowledge Base Article 262841. For more information about the Update.exe installer, visit the Microsoft TechNet Web site.

Good Luck.

Discuss This Question: 12  Replies

 
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  • Poppaman
    System restore should allow you to "undo" a rollback or "roll forward" a restore point. Have you had any luck with that?
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  • FrankDC
    Hi Poppaman, Thanks for the question. Yes, much to my chagrin, I actually first ran the system restore, then re-installed kb885250, and then rolled back the system restore during my hours of experimentation. At this point, I think I've confused that computer so much it doesn't know WHERE kb885250 might be! I have reinstalled the hotfix, but when I then uninstall it, it doesn't seem to "take"; unlike other machines which I have uninstalled kb885250 from, this one doesn't ask to be restarted, and the repercussions of the hotfix (the problems with "Save as..." in Word and Excel) still remain. I'm thinking that there is a registry location that I have to change, in order to be able to fully reinstall and then uninstall the fix, but I've searched for all instances of kb885250 and removed them, without success. Thanks again for your kind suggestions! -Frank DC
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  • Jpagel
    heres one for you frank, i dont know if you have tried this, but the ACTUAL update itself is in a folder in c:windows, so theoretically you should be able to go to this folder: 'C:WINDOWS$NtUninstallKB885250$spuninst' and double click the spuninst.exe and remove that specific update without doing it from add/remove programs the only way you will not be able to is if that folder is not there, but if the update is installed that folder should be there! Thanx Josh
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  • Jpagel
    oh yea BTW make sure that you have your options set to see all files and folder open my computer, go to tools, folder options and then click the veiw tab, from there you can change to veiw all files and folders and protected system files if you still can't see it, then i would suggest doing it from the recovery cd or booting to command propmt and removing it via command line sorry to post twice... josh
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  • FrankDC
    Thanks Josh, that's the trick! I knew the sp folder was there, but didn't know the correct executable to run. Thanks again for your kind help. -Frank DC
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  • FrankDC
    I received the following note from MS Tech Support: Thank you for contacting Microsoft Online Support Service. My name is Vivian, and I'm glad to work with you. From your description, I understand that after installing the update 885250, you could not use the Save As option via Word and Excel to save the files to the Windows 98 SE computer. Then you removed and blocked this update, and the issue was resolved. I am sorry for all the inconveniences you've experienced. We would like to thank you for bringing this issue in to our attention. Your time and effort on this matter is appreciated. Microsoft is continuing to improve itself and we strive to provide improved products for our users. We do appreciate having users like you who stand closely with our products and always provide such great feedback. It is your efforts help to make our product powerful and easy to use. This particular issue has been reported to our development team and they are currently investigating possibilities for inclusion. Thank you for your suggestion. If there is any new update for MS05-011, I will share it with you. If anything above is unclear, please do not hesitate to let me know. It's my pleasure to be of assistance. Best regards,
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  • Cokecan
    I have used a program in the past to remove hotfixes, and here's the link, I hope it works for you otherwise try using reg seeker it has a search compenent that I've used many times to remove items I would never be able to find in the reg. on acct. of so many entrties using just a long number, but reg seeker's internal algo. can figure out what many are if you supply it with data ,in your case the hotfix # and the link for the hotfix removal tool http://www.dougknox.com/xp/xp_hotfixbckp_reg.htm
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  • FrankDC
    Thanks cokecan, that's a big help! I figured the problem was that the hotfix was "stuck" in the registry and a tool like that was just the ticket. Thanks again! -Frank DC
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  • FrankDC
    My final notes on this problem: After much installing, uninstalling, rollbacks, restores, etc., I could not get that last computer out of the "hosed by kb885250" list. Several email exchanges with MS Tech Support were fruitless. Finally, I read that hotfix kb885250 modifies a system file called "mrxsmb.sys." I searched for that file, but found it instead in the system folder for hotfix kb885835. I removed THAT hotfix as well as kb885250, and the "can't use 'Save as..." with Word/Excel to a Win98 file server" problem was solved on this computer (WinXPPro). Hope this helps otehrs stumbling into this. -Frank DC
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  • Kenlotterman
    Uninstalling KB885250 fixed the issue. Unfortunately, the very next "automatic update" re-installed it. Anyone know how to trick XP into thinking the update is installed so that it doesn't try to install it again? If there's no way to do this, I guess we better disable automatic updates on comptuers affected by this problem.
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  • Jpagel
    yea i know that if you go to "www.windowsupdate.com" you can select certain updates you do not want to installed...so you would have to disable auto updates for a few mins, hit the website Click Custom install and let it search for necessary updates then go to the update that you dont want installed at all and put a checkmark in "hide this update"
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  • FrankDC
    I've disabled the reinstallation of kb885250 using several different options: Visiting the Win Update page and "hiding the hotfix," clicking that yellow shield in the system tray and removing it from the updates list, etc. But I gotta warn you, it keeps coming back! If I didn't know better, I'd swear this is a virus: It hoses your computer, you remove it, and it creeps back in! From my experience so far, it seems that WinXp/Auto Update is somehow ignoring the checkoff to hide/do not install 885250 in certain cases. If I confirm a method that permanently keeps it out, I'll post it here. My question is, does anyone have knowledge to confirm that hotfixes can NOT be ignored for long?
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