How to trace JOB?

20 pts.
Tags:
AS/400
Hello All,

Let’s say a user tried to access a screen and this screen got crashed due to some reason. He logged off the system and called support team to look into this issue. The user simply gave his user id only to the support team. How can the support team trace his problem?

Thanks In Advance :)

 

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  • TomLiotta
    Assuming the user's ID is USERID, the only real choice is to run a command like this:
    WRKUSRJOB USER(USERID) STATUS(*OUTQ)
    If the user's job left a joblog on an outq, the job will be in the list from the command. Find the job in the list and look at its output files. If the user's jobs don't spool their joblogs, then there is nothing you can do. If you don't create joblog output, you are telling the system not to keep a record of what happened. Tom
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  • deepu9321
    Hi Tom, it will be fine for verifying the Jobs Submitted by user(Batch Jobs). How this can be achieved if the error occured in an Interactive Job? Pradeep.
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  • TomLiotta
    it will be fine for verifying the Jobs Submitted by user(Batch Jobs). The WRKUSRJOB command will cover all jobs under a user including interactive jobs; the JOBTYPE() parameter can choose which type. The WRKSBMJOB is a different command that handles submitted jobs by a user, and includes jobs that run under a different user profile. Tom
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  • deepu9321
    Thanks for Clarifying Tom. Didnt had look at the Option '*INTERACT'. Clear now. Pradeep.
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  • jackli
    If you can find the output job log by wrkusrjob,use the joblog to trace. But if no splf,you can trace the job,I thind you should ask user to provide more information,such as which menu he was using,what data is unmatch by the error...and so on. Follow the Programm according the using menu to find the crashed reason. Jackli
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