How to setup SMS 2003 to use remote tools to remote control VPN clients

Tags:
Remote access
SMS 2003
Systems Management Server
Virtual Private Network
VPN
Hello, I have struggled with SMS 3 of 5 years the compay has had SMS, we someshat have a working product now, we are to the point of wanting to remote control our vpn clients. The clients report in collections, but when trying to remote control, the client acts as if the remote agent is not installed. Some clientes are joined to the domain and some are in workgroups, the results are the same. Do anyone have any setup or troubleshooting tips to address this issue. Thanks in advance Over and Out BreakerBreaker

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Have you considered using the Web Tools?

http://myitforum.com/cs2/blogs/rcrumbaker/archive/tags/SMS+Web+Remote+Tool/default.aspx

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