How to measure sales effectiveness through a CRM implementation

5 pts.
Tags:
CRM implementation
CRM ROI
Sales effectiveness
How to measure sales effectiveness through a CRM implementation -- What are the key KPIs to keep in mind when defining a roadmap for a sales transformation CRM implementation. How to measure these KPIs and most importantly how to quantify.

Software/Hardware used:
Siebel
ASKED: September 12, 2009  9:14 AM
UPDATED: September 14, 2009  1:26 PM

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