Question

  Asked: Apr 2 2008   2:25 PM GMT
  Asked by: Mizzmarxy


how to get rid of lsass.exe


isass.exe, Antivirus

I have a dell laptop inspiron 1501 that is just a little over a year old. when we turn it on it loads the windows screen and goes directly to a blue/gray screen that says lsass.exe. Cannot go any further...can i repair this some way by logging on in safe mode? Please help..have been without my computer for about 2 months now.

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Download the latest engine and signature updates for your anti-virus program from another computer so that you have them in case you cannot access the Internet from the infected computer. Then boot into safe mode on the infected computer, update the anti-virus software and perform a full scan. This should remove the infection if it is a computer virus. If it is another form of malware then you will need to employ other tactics (see below).

Spybot Search & Destroy
http://www.download.com/3000-8022-10122137.html?tag=pao
Ad-Aware SE Personal Edition
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?tag=pao
Microsoft Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Microsoft Windows Malicious Software Removal Tool
http://www.microsoft.com/downloads/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en
Microsoft Windows Update
http://www.microsoft.com/downloads/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en
Microsoft Windows XP - Start the Computer In Safe Mode
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Free online anti-virus and malware scans:
Panda Software http://www.pandasecurity.com/usa/homeusers/solutions/activescan/default.htm?track=80383Symantec Security Check http://security.symantec.com/sscv6/home.asp?langid=ie&venid=sym&plfid=23&pkj=INBEMUYTACDCOYWOBWY
Microsoft Live OneCare http://www.microsoft.com/protect/products/computer/safetyscanner.mspx
General computer security recommendations from Microsoft:
http://www.microsoft.com/protect/computer/default.mspx
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Pressler2904  |   Apr 21 2008  2:19PM GMT

Just a note: lsass.exe is a windows process (Local Security Service). Apparently, your has been corrupted or infected in some way. Follow the steps above and you SHOULD be able to fix the issue: if not, you will need to boot from a parallel installation (another hard drive with Windows installed, or a PE disk like Bart PE or UBCD4Win) and run a virus scan and any other necessary remediation steps from the parallel install.

FYI, one well known virus which might cause issues with lsass.exe is “W32.sasser.worm” - the sasser virus