How to dial in to listen to Call Center calls live?

1,545 pts.
Tags:
Cacti
Call Centers
Cisco
CRM software
Hello, currently we use Cacti and Cisco in our call center. Our client is asking us if there is a way that they can dial in and listen to live calls as they are coming in. Is there a way that we can help our client? My understanding is that this is not possible with Cacti and Cisco, but I want to make sure before I reply to my client. Thank you.
ASKED: October 23, 2008  2:09 PM
UPDATED: November 7, 2008  6:43 AM

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Does it have to be a “dial in to listen live” situation? I did my practicum in a Call Centre, and we had calls recorded for review by clients ans well as supervisors, for performance evaluations……I also notice another posting with the same question, hopefully one of you will get the information you are looking for. <a href=”http://itknowledgeexchange.techtarget.com/itanswers/live-call-monitoring/#viewanswer”>

hey ther

there is also a company called Spescom Datavoice that spesialise in voice recording over telephones, maybe they can be a bigger help to you. they record over voip, analog and digital phones.

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