How is the understanding between your organization’s upper executives and IT?

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Open IT Forum
Open IT ForumIn theme with our discussions this month on IT-business alignment, one of the major hurdles in this area seems to be an understanding between the upper executives -- the CEO, CFO and COO, namely -- and the IT organization. There often exists a rift where the upper executive order is not technology-savvy enough and the IT department is more technology-minded than business-minded, creating a conflict of goals. Do you see this problem often among you and your peers, or does this seem to be more conjecture than fact? What has been your experience in bridging this gap between technology needs and business needs? Does the solution have to do with management, communication or education, or is it something else?

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That is a big problem. Top dogs know nothing of technology and the worker bees do not know the business goals.

How do I address it? By asking questions. It was training & skills I developed too many years ago. It is called analysis. But it is a hard row to hoe. The top dogs don’t wanna divulge their little secrets. But they have to. They must tell us EXACTLY waht they want to accomplish.

Too many times, they try to tell us HOW to do it, without even telling us what it is they want.

Top Dog: I want a new system.

Worker Bee: And what is this system supposed to do?

TD: I want it written in JAVA.

WB: Java. OK. And what is supposed to be written in JAVA?

TD: And maybe a database, don’t we have database?

WB: Sure. And what info do you want on this database?

TD: oh, and don’t forget the intenet. I want to access this from the internet..

WB: access to what?

TD: how long will this take?

WB: until I retire.

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