How does on correct a file system error?

25 pts.
Tags:
OS
OS installation
I would greatly appreciate knowing the correct procedure to follow with a laptop whose OS is suppose to be 64bit and when the laptop tries to boot .. the process states Windows / system / 32bit I have tried the system recovery procedure which states "return product to the original factory state" help please Yes, iit was purchased from a vendor and it is a SONY VAIO and OS Identification states it is a 64 bit OS but when it boots the diisplayed text on the screen states Windows/system/32bit Again, I am asking how I go about correcting the laptiop?

Software/Hardware used:
Windows Vista

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  • TomLiotta
    ...a laptop whose OS is suppose to be 64bit...   What do you mean by "suppose[d] to be"? Is this a laptop that was purchased from a vendor with a 64-bit OS? Or did you install the OS over a 32-bit version?   Tom
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  • RBBarnier
    I thought I was clear.  I am new to this so am just familiarizing myself with the correct procedure to follow.To answer Tom, it is  a Sony AVIO laptop and when one looks for the system identification it states Windows 64bit and when the system Boots is scrolls with he text stating Windiows/system/32bit
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  • TomLiotta
    ...when one looks for the system identification...   Is that from the 'System' function in Control Panel, the General tab under the 'System:' label? Or is it from a Microsoft ID sticker on the laptop?   ...when the system Boots is scrolls with he text stating Windiows/system/32bit...   Is that simple white text scrolling past on a black screen before any graphical 'splash screen' shows up? Is it part of a text screen that indicates any kind of timer counting down?   If you're unfamiliar with ITKE (this forum), you might want to read the FAQ page to get an understanding of some of the difficulties in participating here. The site is intended for IT professionals to assist each other in work issues. An implication is that we try to be very specific about elements under discussion and that we use terms that we all know the meaning of. It can be complicated getting the words right. There can be many alternative meanings.   In your case, the boot text could simply be nothing more than that. Just simple text that has no real inherent meaning. Or because it seems to be a directory name, it could just be a boot function that was looking to see if that directory existed.   Your Control Panel 'System' function should be what you pay attention to.   Tom
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  • RBBarnier
    Yes I am speaking about the ,"Is that simple white text scrolling past on a black screen before any graphical ‘splash screen’ shows up?"And again as for the system Identification m its is the one from the Control panel "System" identification.
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