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  Asked: Apr 24 2008   7:29 PM GMT
  Asked by: CRM Ask the Expert

How do you strike a balance between frustrated users and frustrated call center agents?


Call center agents, Call center management, Call Center, CRM, CRM analytics

Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

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