How do you calculate the cost of setting up a Call Center?

Tags:
Call Center metrics
Call Centers
CRM services
I want to start a new call center business in Egypt. I have no clue about how to market this business into other countries. Also, I need to know how to calculate the costs of 100 seat center. I'm totally new to this field of business. What would be the competitive prices to offer to prospects? Thank you.

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One thing most help desk organizations do NOT do in calculating cost per call is, include the support cost beyond the help desk (i.e. second and third level support whether captive or outsourced). This leads to misleading and even detrimental management information.
In the extreme, the lowest cost per call would be seen in the help desk that dispatched out the most of their service incidents the quickest, thus saving greatly on their own labour and phone costs while driving total costs up as the inefficiencies from buck-passing creep in. Any cost per unit measurement that focuses only on a portion of the whole is worthless without the full picture.

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