Home > IT Answers > CRM > How do I cost my call canter charges
Tomjohn
15 pts.
 How do I cost my call canter charges
Call Center management
I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.

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ASKED: June 24, 2009  1:57 PM
UPDATED: August 10, 2009  6:43 PM
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If you are referring to the <a href="http://www.steptocallcenter.com/blog/index.php/call-center-pricing/">call center pricing</a>, there are several areas to be considered: 1- Type of services or products supported (Technical, Non technical,…) 2- Dedicated agents or multi skills option 3- Cost per min 4- Commissions calculations if any 5- Training and development cost 6- Escalation and CRM application You can refer to <a href="http://www.steptocallcenter.com/blog/index.php/call-center-pricing/">call center pricing</a> for more details
Last Wiki Answer Submitted:  August 10, 2009  6:43 pm  by  CallCenter2010   210 pts.
All Answer Wiki Contributors:  CallCenter2010   210 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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Hi Tomjohn,

Welcome to IT Knowledge Exchange! For this question, I think users need a lot more information to answer it. For example, how big is your call center? Do you have a successful track record in supporting mobile clients in the past? The more background information you can provide, the better your peers can help answer your question.

Thanks,
Jenny
Community Manager

JennyMack
 4,265 pts.