How do I cost my call canter charges

15 pts.
Tags:
Call Center management
I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.
ASKED: June 24, 2009  1:57 PM
UPDATED: August 10, 2009  6:43 PM

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If you are referring to the <a href=”http://www.steptocallcenter.com/blog/index.php/call-center-pricing/”>call center pricing</a>, there are several areas to be considered:

1- Type of services or products supported (Technical, Non technical,…)
2- Dedicated agents or multi skills option
3- Cost per min
4- Commissions calculations if any
5- Training and development cost
6- Escalation and CRM application

You can refer to <a href=”http://www.steptocallcenter.com/blog/index.php/call-center-pricing/”>call center pricing</a> for more details

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  • JennyMack
    Hi Tomjohn, Welcome to IT Knowledge Exchange! For this question, I think users need a lot more information to answer it. For example, how big is your call center? Do you have a successful track record in supporting mobile clients in the past? The more background information you can provide, the better your peers can help answer your question. Thanks, Jenny Community Manager
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