How do I cost my call canter charges
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Tomjohn
15 pts.
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Q:
How do I cost my call canter charges
Call Center management
I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.
ASKED: Jun 24 2009  1:57 PM GMT
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CallCenter2010
210 pts.
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A:
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If you are referring to the call center pricing, there are several areas to be considered:

1- Type of services or products supported (Technical, Non technical,…)
2- Dedicated agents or multi skills option
3- Cost per min
4- Commissions calculations if any
5- Training and development cost
6- Escalation and CRM application

You can refer to call center pricing for more details
Last Answered: Aug 10 2009  6:43 PM GMT by CallCenter2010   210 pts.
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JennyMack   3330 pts.  |   Jun 24 2009  2:17PM GMT

Hi Tomjohn,

Welcome to IT Knowledge Exchange! For this question, I think users need a lot more information to answer it. For example, how big is your call center? Do you have a successful track record in supporting mobile clients in the past? The more background information you can provide, the better your peers can help answer your question.

Thanks,
Jenny
Community Manager

 
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