How do I configure AS/400 remote user printers

90 pts.
Tags:
AS/400
AS/400 printing
I have a remote user. She is printing on a our local printer here (main office). How can I have her print at her local printer in their office? All other users are printing OK. All user profiles are the same, OUTQ and PRTDEV = *WRKSTN

Software/Hardware used:
AS/400

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  • TomLiotta
    Are "all other users" also remote? Is the desired printer working for AS/400 printing at all by any user? . Tom
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  • smintz
    Thanks for the reply Tom, We have multiple branches where the user's printouts go to their local printers. (ie: 'xx' where 'xx' are the initials of the branch. xxLASER01) Here at the main office we have printers such as P1, P2 etc. So, the user's prf all show as *WRKSTN for their Q, and they do indeed print ok at their office. But the user in question, has the same user profile, yet her printouts come here. (p1). I admit, I'm not a navigator or client access pro, but all here settings do look good. Thanks Again
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  • Splat
    How are the printers connected? Through the PC or directly to the network?
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  • ToddN2000
    How is she selecting what to print and where ?? From a menu? Operations Navigator, green screen? Is the printer in question a network (IP address) or client access printer? It sounds like something may be corrupt on her printer (bad IP?). If you have remote access to her computer check the Client Access device configuration for the printer. You may also want to check any printer definitions via the control panel as well...
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  • smintz
    Hi, I don't have access but she is on iSeries Access V 5.9. She prints from green screen(mostly CLs) that do not specify printers or outqs. All the users have the same JOBDESC: Printer device . . *USRPRF Output queue . . *USRPRF usrprf: Print device . . . *WRKSTN Output queue . .*WRKSTN I did notice when doing actjob that all the users were xx#X24 ie inits of office #, X nn(extension) The user in question was CGX27 Not CG#X27. I had her change it on the communications, configure, workstation ID, but it didn't work. But, just now, she messaged me that it does work. maybe it took a reboot. But why would 'workstation id' make a difference?
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  • TomLiotta
    If changing the workstation ID made a difference, then the workstation *DEVD is what is specifying which printer to use. Look at that *DEVD and compare it to other *DEVDs used at that office. That should show a difference for in the OUTQ() attribute.
    .
    Use the Routing process order topic in the Information Center to see if it explains how that *DEVD is working. The topic that comes after it shows many examples.
    .
    Tom
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  • pdraebel
    Have you checked the Windows Default printer ?
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