How can my boss access her emails remotely in Outlook 2007_advanced set up

5 pts.
Tags:
Exchange Server
IMAP
Internet Message Access Protocol
Microsoft Outlook
Microsoft Outlook 2007
Outlook 2007 configuration
Remote access
Remote email access
Hi all I would be extatic if I could have this problem answered. My boss was away for a week and needed to access her emails. When she logged on she could only see 2 emails and they were not work related. I was sitting at he computer and there was close to 150 emails that she needed to access. Aparently her computer was set up with outlook 2007 advanced. Mine is set up as a normal account and I can see all my emails from home by logging on. I have checked her tools,settings and there is nowhere that I can tick to say leave messages on server. Can anyone help???? should she change back from advanced???? and if I change her on Mission Control(telstra) Will I loose her emails.....She has folders full of documents on her outlook and lots of emails and they need to stay there.I would really appreciate someone solving this problem. I been on to Telstra for hours without luck.

Answer Wiki

Thanks. We'll let you know when a new response is added.

It is possible that she has a PST file on her office computer that contains all of the messages you are referring to. If that is the case, she will not be able to access those messages from another device.

**** check her account settings again and see if she is downloading to a pst. If she is you should be able to set it to leave a copy on the server. If you cannot find this option it is probably because she is not downloading to a pst. If that is the case can you tell us how her account is set up?

*******************
In Outlook 2007, go to View, Current View and make sure to choose Messages (instead of anything else) HTH
:)

Discuss This Question: 2  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Britinga
    In Outlook 2007, Change E-Mail Account > More Settings. Click on the Advanced tab and select "Leave a Copy Of My Messages on the Sever".
    425 pointsBadges:
    report
  • Kapadane
    You can told for urs OWA from remotely.
    105 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following