How can I scan from 2 HP printers?
I have a HP 6400 printer added to my laptop. I purchased a HP 1522 a few months ago and just now added it to this laptop. I can scan from the first printer I added (HP6400), but cannot scan from the second (HP1522). The HP tech support people said I can only scan from the first printer I added because of a conflict between the two drivers. When I said, in effect HP is telling me I should have purchased a competitor printer if I wished to scan from it, they said that unfortunately that is correct. Is what they say true? How can I scan from both printers? Does anyone have any answers?
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ASKED:
November 28, 2008 4:06 PM
UPDATED:
December 10, 2010 7:25 PM
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Answer Wiki:
Sounds like you will have to delete the first printer. If their tech support tells you it is a driver conflict I would have to believe they know their product well enough to be able to determine the issue is theirs. Perhaps a newer driver will allow it. You can always check for newer drivers.
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If they are All-in-One printers (guess), U cannot install more than one All-in-One printer on a single computer. It will cause them to malfunction or the install attempt of the second printer will not be successful. I am trying myself and it was not possible.
You don’t say how they are connected to your laptop. Are they directly connected in some way, or are they networked printers?
What operating system are you using?
I have several printers installed on my laptop, as I have customers with onsite printers I use to print reports. I have had no problem with having several installed.
You can only select a single printer to work with at any 1 time, due to the fact most operating systems can’t manage more than 1 driver at a time. That is the driver conflict HP are on about. (Unless you actually spoke to an engineer, the answer would have come from a customer services rep, who has only a limited amount of information available to them.)
Give more information as to how they are connected to the laptop, and the OS you are using, and we may be able to give a better answer.
Partially I agree with Chippy, but only the Question Asker can clear the confusions !
I have a flatbed scanner and the aforementioned 1522 MFP, and I can scan from either one. The flatbed is connected directly to my machine and the 1522 is networked. Replacing one of the printers with a flatbed scanner may be the answer to your problem. If there is a driver conflict between the two MFP’s that you have, I doubt it would be resolved by making one a network printer.