Home > IT Answers > CRM > How best to handle inbound calls (small company)
Pandub
130 pts.
 How best to handle inbound calls (small company)
Call Center, Call Center management, Call Center metrics, Call Center ROI/TCO, Nortel, PBX, Telecommunications
Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents handling calls, plus an overflow group of 3 other people. Our PBX is a Nortel Aspire system. Thanks in advance

Software/Hardware used:
ASKED: January 6, 2009  12:14 AM
UPDATED: May 24, 2010  5:48 PM
RELATED QUESTIONS
Answer Wiki:
If your sales staff do a face to face sales I would suggest to dedicated one or two agents for the phone calls handling ( depending on you expected calls load expected) and calls to be popped up automatically, But It's highly recommended to have some CMS(call management system) system in place to check the calls in waiting as well. Wish you all the best with your <a href="http://www.steptocallcenter.com">call center</a> business It is always good to have skilled technical peoples as well for call handling. If you are looking for a call centre or contact centre solution then Avaya is the best in this kind of environment.. Ravi
Last Wiki Answer Submitted:  December 2, 2009  4:43 am  by  CallCenter2010   210 pts.
All Answer Wiki Contributors:  CallCenter2010   210 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


RSS - Discussions Help
Discuss This Question:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

 

Hi Pandub,

You may want to refer to our “call centers” tag. There may be some information that you might find useful.

Thank you,
Jenny
Community Manager

JennyMack
 4,265 pts.
 

It is always good to have skilled technical peoples as well for call handling.
If you are looking for a call centre or contact centre solution then Avaya is the best in this kind of environment..

Ravi

Hetmil
 715 pts.
 

Hi!

I will suggest you upgrade to an IP PBX system which has the Ring group feature and auto attendant which will help direct client calls to the right sales staff base on client requirements.

Thanks

Itcom
 100 pts.