I have to review our telephone system with the aim of making sure our customers that call us get answered promptly.
I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated?
At the moment, we have 3 sales agents handling calls, plus an overflow group of 3 other people.
Our PBX is a Nortel Aspire system.
Thanks in advance
January 6, 2009 12:14 AM
May 24, 2010 5:48 PM