Help needed urgently for security wipe

5 pts.
Tags:
BlackBerry
Mobile
Mobile security
I am using a BlackBerry Tour 9630. The problem that I am facing I that I cannot open my settings option in my handset, When ever I try, it gives an error of "java.lang.error". So I figured that only way to solve this is by Security Wipe, but then again I cannot do that the normal way i.e security wipe and Password. So basically I cannot change any settings from my handset. Then I tried using the desktop software but I couldn't security wipe it completely (& I don't mean the data). Then I tried downgrading the version but after downloading 18% even it showed an error. Please help!! Also now my phone has lost its EDGE & is showing "1x". So I can't make a call or nothing. Help!

Software/Hardware used:
Software

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  • Subhendu Sen
    As the tag indicated 'mobile security', this is not clear either this handheld device belongs to you. However, you mentioned, you have tried, but that does not prove that. Why are you going to do that is not revealed here except a java related error. There are several steps and you have to follow carefully to achieve this. However, it is better to contact service center for more help. You can take backups by using BB desktop manager connecting via data cable with the device and laptop/ desktop.
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