I was wondering if anyone knew of a good CSM product for a single tech helpdesk. I need something to help me keep track of open tickets/projects, as well as, achieve solutions for closed tickets- ie have a IT library database for solution. Would be nice to be able to have users email their issues in and have the software automatically create a ticket, but not neccessary. Finally, cost is an issue since it would be only myself who would mainly be using this. Basically, I would like TrackIt without the 1500$ pricetag. Any suggestions are greatly appreciated. Cheers!
Software/Hardware used: Windows 7 Professional, Windows Server 2008 R2 Standard (exchange and domain), Microsoft Windows Server 2003 R2 (web and appsrv)