HELP! My personal settings have dissapeared!

Tags:
Trojans
Viruses
XP error messages
Somebody was on my system and viewing pages they should not have been and now I have a virus. A window comes up that says Resident Shield Alert c:windowssystem32phc5j4j0ee5l.bmp,it also says threat name is "trojan horse Generic_c.0YJ. I've tried doing a system restore, but that didn't work and beyond that I don't know what to do! Please, someone give me something:) Thank you

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Hello,
first you have to be sure that the virus is removed, after that you can go back to restore points and try and restore your settings; in alternative, after you have removed the virus, you can restore your data from a backup (I hpe you had backups!).
Bye

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  • Spywarebiz
    Im not sure if AVG can remove this version. Are you using the current version of AVG? Are you using any AntiSpyware? Spybot might remove it, ... If not, you could head for a good help Forum. Try MajorGeeks Forum. You'll have to register and then dnload and run "Hijack This". Run the program and submit the results log to the Malware section of the Forum. They are good people there and will help you. Heres the link for MajorGeeks Help Forum http://forums.majorgeeks.com/index.php? Hope this helps
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  • Professional Solutions
    [...] I have been trying to fix a friend’s computer, and there is one file that we know is the problem that won’t come off. I have tried everything I know how and so have been searching the net, but only thing I could find was this: http://itknowledgeexchange.techtarge…e-dissapeared/ [...]
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  • ToddN2000
    This is a good case for having passwords to prevent unauthorized use. Was this a work or personal computer ? If work, explain and have the IT staff check it out. They usually have a lot of tricks up their sleeve. If personal computer,try a couple of the good free anti-virus programs like AVG, Ad-Aware, Malwarebyte. There are some other goodones but they are pay. They might have a free trial to get you buy this point. A good one I have used in the past was WebRoot or SpyHunter 
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