I am looking for some advice in choosing an off the shelf help desk solution. If anyone has sugestions on what products to look at or stay away from, it would be helpful. I need the ability for users to make and check status of tickets online, a Knowlege Base or FAQ section online, and asset tracking to be included in the product. I support a small business with 13 locations and only 100 users.
February 24, 2005 10:47 AM
March 1, 2012 10:01 AM